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<h3>Business Analyst, Customer Solutions</h3> Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Business Analyst in Customer Solutions Chapter, you will be a member of an Agile squad “Ideators” responsible for crafting an engaging experience for our clients in our Client Reporting &amp; Analytic product area. Day to day, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance &amp; risk partners) responsible for delivering specific business goals. In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building. you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team! <h3>The Expertise and Skills You Bring</h3> <ul> <li>Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements </li><li>Experience with workflow design, data analysis, data visualization, and impact analysis </li><li>Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) </li><li>Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables </li><li>Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives </li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases. </li><li>You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner </li><li>Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners </li><li>3-5 years transferable experience </li><li>Bachelor’s degree preferred </li></ul> <h3>The Team</h3> WI Customer Solutions provides the WI Agile organization with business analysts and consultants that are responsible for helping the business achieve results. WI's mission is to help employers attract and retain talent by helping them create a successful benefits program that improves their employees' overall well-being. Benefits programs include solutions such as 401k plans, pension plans, employee stock plans, student debt assistance, digital websites and apps, workshops, and communication programs. INTERNAL ONLY: For more information about WI Customer Solutions, please visit this link: <a href="https://sp.fmrcloud.com/sites/WI_CustomerSolutions" target="_blank">https://sp.fmrcloud.com/sites/WI_CustomerSolutions</a>

Fidelity TalentSource

Business Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Associate, Facilities &amp; Operations towork in Covington, KY. Join Fidelity Real Estate by playing a key role in the regional workspace experience. This role reports to the Manager, Facilities &amp; Operations, in this role you will focus on hospitality service execution and onsite service delivery and ensuring a magnetic and vibrant workday for all Fidelity associates Real Estate Company objectives. You will be an ambassador of the company with a hospitality mindset and responsible for meeting our global service promise standards and programs. The role is also responsible for delivering on strategy while providing, cross-functional support for the broader workspace experience team (Facilities, Amenities, Security, On-Site Tech Support, Associate Experience) to ensure the successful execution of business priorities across the region. Lastly, this position will focus on the execution and compliance of our experience and service standards within their assigned campus or office. Success in this role will result in the execution of our Fidelity Real Estate Company standards, achieving targets on experience satisfaction, and contributing to the retention of our talent in the organization. The Team Fidelity Real Estate Company is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. Fidelity Real Estate runs more than 9 million square feet of space in the United States and overseas, including 13 North American and six international corporate sites, four critically important data centers and more than 200 retail investor centers. Our team is customer-centric; everything we do focuses on delivering solutions that meet the needs of Fidelity associates at all levels. The Expertise You Have <ul> <li>Undergraduate degree or relevant experience </li> <li>Proven ability in hospitality is required, with preferred experience in Cross-functional team management, Hospitality/Customer Service and Commercial Real Estate.</li> <li>Experience within the Financial Services industry is also valued.</li> <li>Physical requirements include walking through buildings and occasionally performing light-duty activity such as moving IT (Informational Technology) equipment.</li> <li>May need to work occasional extended hours (morning or evening) to support projects or activities.</li> </ul> The Skills You Bring <ul> <li>Excel with meeting new people and networking and have a compassionate, thoughtful, and respectful demeanor</li> <li>Have a consumer-first mentality with ability to identify and deliver against unmet needs</li> <li>Excellent communication and social skills and a proficiency to influence others and form relationships</li> <li>Exhibit confidence in communication</li> <li>Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic</li> <li>Detail oriented with outstanding prioritization skills.</li> <li>Highly inspired with a can-do approach and ability to problem-solve through a collaborative, unselfish, and team-oriented approach</li> <li>You are proficient with Microsoft Office suite</li> </ul> The Value You Deliver <ul> <li>Ensure the local site is functioning to quality standards and making recommendations to Real Estate teams if repairs or updates are required.</li> <li>Identify and resolve issues with cleaning, IT, and conference room equipment.</li> <li>Know and be able to implement building safety plans.</li> <li>Support the execution of initiatives designed to create connections between associates, including real estate workspace experience events, communications, and building walk-throughs.</li> <li>Support the implementation of initiatives, processes, and strategy to further guest and associate experience.</li> <li>Validating execution of global experience standards and standard operating procedures</li> </ul> Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.” We invite you to Find Your Fidelity at fidelitycareers.com. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3. Aptitude to deliver premium experiences when interacting with visitors, vendors, associates, and customers while assisting in the implementing/adherence of all company standards and policies Customer service orientation · Strong interpersonal skills · High energy, friendly, outgoing and confident personality · Ability to build and maintain relationships in a business setting · Detail oriented and ability to follow standard operating procedures · Proficient with standard computer applications and ability to learn specialized programs/applications, access control software familiarity a plus · Verbal Communication, Listening, Professionalism

Associate, Facilities & Operations

Fidelity TalentSource is currently seeking top candidates to serve Fidelity as a Security Representative. This position is a contract position and is located in Kentucky Are you a motivated, dedicated professional looking to make a change over to a career that promises significant growth? Working as part of a team, you will play an integral role in creating peace of mind for Fidelity and its customers by protecting company assets, minimizing risk, and ensuring overall safety at a variety of locations. This is not a typical “security guard” position, and no prior security or law enforcement experience is required. We will train you to actively patrol and respond to breaches and other threats against the firm, as well as acting as a first-responder in emergency situations. This contract role is also an entry point to positions throughout Fidelity, with a diverse range of advancement opportunities, not only within the division, but also to non-security careers such as a Financial Representative. If you are ready for a rewarding new challenge with a global financial leader, and if you meet our qualifications (including a full background check), then we want to talk with you. Contact us today! Job Requirements As a Security Representative, you must be motivated, engaged, ambitious, and looking to build a long-term career. This is not a desk job, and you must be prepared to work as part of a team, acting quickly and expertly as you respond to urgent, potentially stressful situations. You must also display excellent verbal and written communication and interpersonal skills as you will interact with a variety of department managers and staff in addition to external visitors. Please note: Hire for this position is contingent upon successful completion of a thorough background check, including criminal, credit and education history, previous work experience/references, and a drug screen. Specific qualifications for the role include: · 2 years’ experience in a role requiring solid interpersonal skills · Ability to spend periods of time walking or standing at a fixed post · Ability to perform first-responder rescue activities involved with medical or facility emergency situations · Knowledge of basic first aid and CPR, or the ability to acquire such knowledge through training · Knowledge of basic physical security techniques and principles, or the ability to acquire such knowledge through training · Ability to present a neat, clean, non-threatening appearance and professional demeanor · Ability to demonstrate poise and self-control under stress · Basic computer proficiency · Dedication to excellent customer service · Good analytical skills · Availability to work a flexible schedule, including days, nights, or weekends · Some college, preferred; bachelor’s degree or equivalent, a plus; criminal justice degree, a plus

Security Officer

<h3>Service Model Design &amp; Transformation – Contingent Team Member</h3> Fidelity Wealth was established to bring us closer to our customers, tighten our focus on unique segments, and enable us to capitalize on new growth opportunities. The Wealth Distribution Service Model Design &amp; Transformation team’s role is to design, test, and implement solutions that deliver on our organization’s strategic initiatives and improve the client and associate experience. In this assignment, you will act as a member of a Design &amp; Transformation Team using scrum / agile, design thinking, process improvement methods to test solutions in the field. You will have the opportunity to drive outcomes that improve the associate and customer experience, go beyond your area of expertise, and build new skill sets while working in a challenging, fast-paced environment. <h3> The Expertise You Have</h3> <ul> <li>An understanding of financial services/wealth management industry preferred </li><li>Consulting, design thinking, transformation, and/or project management experience highly desired </li><li>Ability to gather, analyze, and synthesize data to generate insights and new solutions </li><li>Ability to design and create effective executive presentations including slide decks, infographics, and storytelling visuals </li><li>Creative thinker with strong execution capability </li><li>Ability to work as a member of a team, and to engage multiple stakeholders across a complex and highly matrixed organization, working across all levels of the organization, including senior leadership </li></ul> <h3> The Skills You Bring</h3> <ul> <li>Proven ability to collaborate in a fast-paced, complex business environment </li><li>Strong executive presence and effective communication skills </li><li>A passion and aptitude for gathering information and exploring possibilities </li><li>Experience working and interacting with individuals of all levels and disciplines </li><li>Organized, with a history of achieving goals </li><li>Strong data and analytical skills </li><li>You have a growth mindset, value learning from different perspectives, and have demonstrated the ability to break down barriers and assure team effectiveness </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Learning and incorporating Agile methodologies and events into daily work </li><li>Daily participation in Sprint activities, including; Customer/Associate based story building/sizing/completion, executing &amp; collecting experiment learnings, gathering input to inform go/no go decisions, retrospective reflection of how work is getting done </li><li>Defining outcomes with the Team Leader(s) and Team Members, one Sprint at a time </li><li>Building practical measurement plans to test and learn new solutions </li><li>Implementing solutions in the organization and facilitating change management </li><li>Regular engagement with our broader system of work to create understanding, generate new ideas and break down barriers to improving outcomes </li><li>Cross-training and supporting other Service Model Design &amp; Transformation Teams and Team Members as needed </li></ul> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

4 Jobs in Covington, KY, USA