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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Roles &amp; Responsibilities<ul><li>Collaborate with product team &amp; technical experts to identify optimal solutions for business requirements.</li><li>Contribute to analysis, design of software components, and develop software with highest quality</li><li>Understand &amp; adopt best practices. enterprise guidelines during software development.</li><li>Identify technical debts in the platform and work with leads &amp; product owner to triage based on criticality.</li><li>Provide post-implementation production support for applications/services.</li><li>Guide junior team members in the project during software development.</li><li>Contribute to CI/CD initiatives like Test Automation, Alerting &amp; Monitoring strategy etc.,</li></ul>Leadership<ul><li>Excellent communication &amp; collaboration skills</li><li>Willingness to learn/experiment new technologies/tools</li></ul>Minimum Qualifications<ul><li>Bachelor’s Degree in related field preferred; proven industry experience.</li><li>3-8 years of full stack software development with good hands-on experience across all tiers of the application.</li><li>Experience in building &amp; hosting applications on cloud is a plus.</li><li>Experience in developing software applications using agile methodologies.</li><li>Experience in supporting production issues post implementation. </li></ul>Knowledge/Skills<ul><li>Full stack software development using Java 11 or higher with Spring framework, Spring Boot, REST APIs, microservices architecture, RDBMS(Postgres/Oracle or similar) , UI design &amp; development using Angular or React</li><li>Experience in delivering software using DevOps practices like CI,CD, Automated testing, Alerting &amp; Monitoring etc.,</li><li>Good understanding of application security principles &amp; remediating vulnerabilities.</li><li>Understanding of multi-tier application architectures and related development</li><li>Proven experience in creating automated tests using test frameworks.</li><li>Knowledge and understanding of the SDLC principles.</li><li>Understanding of BDD &amp; TDD practices.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Software Engineer II

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success.The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.&nbsp;American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners, restaurants, and the broader Amex Membership ecosystem. You’ll help shape the future of how people discover, book, and enjoy dining worldwide.Responsibilities<ul><li>Contribute to the design, development, testing, deployment, and maintenance of frontend features and user interfaces.</li><li>Build reliable, performant, and accessible web experiences using modern frontend frameworks.</li><li>Make consistent, high-quality engineering contributions with limited oversight.</li><li>Participate in shared team responsibilities, including:<ul><li>Frontend code reviews</li><li>Bug fixes and production issue analysis</li><li>Dependency upgrades, refactoring, and UI performance improvements</li></ul></li><li>Collaborate closely with product managers, designers, and fellow engineers to deliver intuitive and user-focused experiences.</li><li>Write reliable, maintainable code using standard development practices, tooling, and documentation.</li><li>Debug software components across the stack, identify root causes, and help drive fixes.</li><li>Develop and maintain automated tests (unit, integration, and/or end-to-end).</li><li>Contribute to improvements in team processes, frontend tooling, accessibility standards, and engineering quality.</li><li>Adhere to security, compliance, and operational best practices.</li></ul>What We’re Looking For<ul><li>Bachelor’s degree in computer science, computer engineering, or equivalent practical experience.</li><li>2+ years of software development experience in a professional environment.</li><li>Experience with JavaScript/TypeScript, web fundamentals (HTML/CSS), and common frontend frameworks.</li><li>Familiarity with accessibility standards, performance optimization, and modern UI patterns.</li><li>Familiarity with modern development tools and practices (version control, CI/CD, automated testing).</li><li>Ability to reason about the full web application stack—from frontend behavior to backend interfaces and production environments—even without deep expertise in all areas.</li><li>Experience working with algorithms, data structures, and APIs.</li><li>Solid debugging and problem-solving skills, with an interest in improving code quality and user experience.</li><li>Strong communication and collaboration skills, especially with cross-functional partners.</li><li>Commitment to continuous learning and the adoption of new technologies and engineering practices.</li></ul>Technologies You May Work With<ul><li>Frontend: React, TypeScript, JavaScript, HTML/CSS, Node.js</li><li>Backend: Java, TypeScript, Python</li><li>APIs / Databases: REST, GraphQL, MySQL, Postgres, MongoDB, Redis &nbsp;</li><li>Infrastructure: Docker, Kubernetes, Linux</li><li>CI/CD &amp; Dev Tools: Git, GitHub Actions, Jenkins</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Software Engineer - JavaScript, TypeScript - Global Dining

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking an ambitious and detail-oriented ServiceNow System Administrator &amp; Product Owner to join our IT Service Management (ITSM) team supporting the enterprise ServiceNow platform. This dual-role position is ideal for early-career professionals looking to expand their expertise across ServiceNow administration, IT asset discovery, and product ownershipKey Responsibilities:<ul><li>ServiceNow Platform Administration &amp; Configuration</li><li>Support the configuration, maintenance, and daily administration of the ServiceNow ITSM platform, ensuring reliable and secure operations.</li><li>Assist in optimizing CMDB ingestion processes and sustaining CMDB health, focusing on data completeness, accuracy, and alignment with IT governance standards.</li><li>Implement and manage Service Graph Connectors to automate public and private cloud discovery (e.g., AWS, Azure, GCP, VMware), ensuring real-time visibility into infrastructure assets.</li><li>Use Agent Client Collector (ACC) and discovery tools to identify and reconcile on-premises and cloud-based IT assets into the CMDB.</li><li>Support efforts to identify and remove shadow IT software through Service Graph Connector insights, ensuring all discovered assets are properly cataloged, compliant, and secured.</li><li>Optimize and enforce mandatory data attributes to ensure IT asset completeness and accuracy, collaborating with governance teams to define data standards and validation rules.</li></ul>Product Ownership &amp; Process Improvement<ul><li>Partner with senior Product Owners to define and refine business requirements, user stories, and acceptance criteria for ITSM enhancements.</li><li>Support platform roadmap execution, including testing, deployment, and validation of ServiceNow updates and new capabilities.</li><li>Contribute to the creation and maintenance of operational best practices and audit-ready process documentation.</li><li>Participate in backlog grooming, sprint planning, and stakeholder review sessions to ensure alignment between ITSM goals and business priorities.</li></ul>Security, Compliance &amp; Data Governance<ul><li>Assist in documenting security assessments, findings, and remediation actions, providing visibility into the organization’s IT asset risk posture.</li><li>Ensure compliance with ITIL and NIST standards, as well as regulatory requirements applicable to the financial sector.</li><li>Help maintain governance controls for data integrity, lifecycle management, and shadow IT remediation through ServiceNow workflows and automation.</li></ul>Documentation &amp; Reporting<ul><li>Create and maintain technical and operational documentation for CMDB and discovery processes, data models, and integration flows.</li><li>Generate data quality and compliance reports to support audits, internal reviews, and continuous improvement initiatives.</li><li>Contribute to user training materials, knowledge articles, and best-practice guides to promote adoption and data stewardship across teams.</li></ul>Qualifications:Education &amp; Experience<ul><li>Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent hands-on experience).</li><li>4 - 6 years of experience in ServiceNow administration, ITSM operations, or related IT support roles.</li><li>Experience with creating and managing Rally stories throughout its lifecycle</li><li>Data analytical skills including MS Excel etc.</li><li>Exposure to Service Graph Connectors, Discovery, CMDB, ITAM, or ITOM modules preferred.</li><li>Experience or familiarity with cloud environments (AWS, Azure, GCP) and agent-based discovery tools is a strong plus.</li><li>ServiceNow Certification is preferred</li></ul>Technical Skills<ul><li>Foundational knowledge of ServiceNow platform administration, scripting, and integrations.</li><li>Basic understanding of infrastructure components servers, storage, networks, operating systems, and virtualization platforms.</li><li>Awareness of cybersecurity concepts, endpoint protection, and shadow IT management.</li><li>Familiarity with data governance, CMDB modeling, and IT asset lifecycle management.</li><li>Understanding of ITIL principles and service management processes.</li></ul>Soft Skills<ul><li>Eager to learn and grow technical expertise in ServiceNow and ITSM platforms.</li><li>Strong problem-solving, analytical, and communication skills.</li><li>Organized, detail-oriented, and able to manage multiple priorities.</li><li>Collaborative and proactive, with a focus on continuous improvement and data accuracy.</li><li>Demonstrates initiative, accountability, and a customer-centric mindset.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Cybersecurity Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Leads, mentors, and coaches Senior Software Engineers and teams, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the Software Engineering community.</li><li>Directs and leads the design and implementation of scalable software solutions, ensuring robust architecture, code quality, and alignment with business objectives.</li><li>Provides technical mentorship to Software Engineers at various levels, fostering best practices in coding, design patterns, and software development methodologies.</li><li>Oversees the integration and maintenance of new and existing platform components, ensuring optimal performance, reliability, and scalability of software systems.</li><li>Conducts detailed design reviews and code inspections, offering constructive feedback to uphold high coding standards and architectural integrity.</li><li>Collaborates with cross-functional teams to define technical requirements, develop implementation strategies, and ensure seamless integration of complex software projects.</li><li>Monitors and optimizes software development processes, ensuring adherence to project schedules, sprint goals, and best practices in continuous integration and continuous deployment.</li><li>Ensures the health and quality of the code across the portfolio, including leading source control management, functional testing, and integrating with continuous integration/continuous deployment tools.</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.</li></ul>Minimum Qualifications:<ul><li>10+ years of experience in software engineering with a strong background in designing and delivering large-scale, high-performance, cloud-native systems.</li><li>Proven track record in architecting data platforms on GCP or equivalent cloud environments.</li><li>Demonstrated ability to lead architecture and design decisions across complex, multi-stakeholder organizations.</li><li>Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree preferred.</li><li>Deep understanding of distributed systems, algorithms, and both NoSQL and relational databases.</li><li>Proficiency in software development methodologies, programming languages, and modern frameworks.</li><li>Hands-on experience with API design and development (REST, JSON, XML, etc.).</li><li>Expertise in building scalable, fault-tolerant, enterprise-grade applications.</li><li>Strong knowledge of cloud-based platforms, modern software architectures, and SDLC best practices.</li><li>Proven experience in leading, mentoring, and growing engineering teams.</li></ul>Preferred Qualifications:<ul><li>Manages highly complex tasks with significant interdependencies, guiding others in problem-solving.</li><li>Impact is significant across the job function, driving efficiency and success.</li><li>Leads decision-making in specialized areas, influencing strategic outcomes across disciplines.</li><li>Supervises teams across multi-functional projects, providing guidance and expertise.</li><li>Extensive expertise in a technical domain, and advanced expertise across multiple technical and business domains. </li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Staff Software Engineer - Finance Data Management and Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking a Senior Data Architect (Data Virtualization &amp; CCaaS) to design and deliver scalable, secure, and future-ready data solutions. The ideal candidate will have hands-on experience in building hybrid on-premises and cloud architectures, driving data virtualization initiatives, and modernizing contact center ecosystems (CCaaS). This role requires strong technical expertise, strategic thinking, and collaboration across multiple teams to enable seamless data integration, analytics, and operational excellence.Key Responsibilities:<ul><li>Architect hybrid data solutions that seamlessly integrate on-premises and cloud platforms, enabling coexistence between legacy and modern systems.</li></ul><ul><li>Lead data migration and modernization initiatives by analyzing existing contact center environments—including data structures, dependencies, and integration points—and developing comprehensive migration strategies, timelines, and risk mitigation plans for transitioning from on-premises to cloud platforms.</li></ul><ul><li>Design and implement scalable data architectures—including virtualization frameworks, federated data access layers, and real-time integration pipelines—aligned with enterprise data strategy, governance, and performance standards.</li></ul><ul><li>Develop and maintain unified data models and semantic layers, defining canonical data models, data contracts, and transformation rules to ensure interoperability, schema compatibility, data integrity, and consistent enterprise-wide analytics.</li></ul><ul><li>Implement and enforce data governance, security, and access control policies across virtualized and hybrid environments.</li></ul><ul><li>Establish non-functional requirements including scalability, resilience, security, compliance, performance, and disaster recovery.</li></ul><ul><li>Collaborate closely with data engineers, analysts, architects, product managers, and business stakeholders to deliver unified and actionable data solutions.</li></ul><ul><li>Provide technical leadership through code reviews, mentorship, and continuous process improvement.</li></ul><ul><li>Stay current with industry trends and emerging technologies in CCaaS platforms such as Five9, Google CCAI, and Amazon Connect.</li></ul><ul><li>Contribute to cross-functional initiatives, innovation sessions, and knowledge-sharing activities to foster continuous improvement.</li></ul><ul><li>Implement and manage CI/CD pipelines for data and application delivery.</li></ul><ul><li>Apply banking data domain expertise to design and optimize data engineering and integration solutions.</li></ul><ul><li>Demonstrate strong analytical and problem-solving abilities to troubleshoot and resolve complex technical challenges effectively.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor’s degree in computer science or related field with 10+ years of experience in designing, building, and managing contact center and enterprise data platforms.</li></ul><ul><li>Expert in Contact Center technologies, with deep knowledge of Genesys (InfoMart, GAAP, GIDB, SpeechMiner) and hands-on experience with CCaaS platforms such as Five9, Google CCAI, or Amazon Connect.</li></ul><ul><li>Proficient in data engineering and architecture—skilled in SQL, data modeling, ETL/ELT pipeline design, and data warehousing using BigQuery or similar platforms.</li></ul><ul><li>Experienced in real-time and event-driven data processing, leveraging Kafka, Google Pub/Sub, or AWS Kinesis, with strong programming skills in Python and automation scripting.</li></ul><ul><li>Versatile in data systems and integration, including API-based ingestion (REST, SOAP, webhooks), RDBMS/NoSQL databases (Oracle, PostgreSQL, MongoDB, Cassandra), and data virtualization tools like Denodo or BigQuery Omni.</li></ul><ul><li>Demonstrated leadership, analytical, and problem-solving abilities, with proven success in Agile environments, strong stakeholder collaboration, and a continuous drive for innovation and performance optimization.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Software Engineer - Contact Center Technologies

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, ad an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.&nbsp;WHO WE ARE:&nbsp;American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners and restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design.&nbsp; ABOUT THE ROLE:&nbsp;At American Express Global Dining, we are tackling hard problems with elegant solutions and scaling very quickly. As a Staff Software Engineer, you will play a crucial role in taking our product and engineering team to the next level. We are seeking ambitious builders who are eager to launch exciting features for our restaurant partners and diners. The ideal candidates elevate the teams around them by providing technical mentorship, setting their team’s technical vision, and adapting their role to address gaps and reduce risk. You have the toolkit to work on complex and unknown problems under pressure or at speed. You thrive in a dynamic and constantly evolving environment, you are a collaborator and an innovator, and you are excited about what technology is doing for the hospitality industry.&nbsp;&nbsp;&nbsp;Minimum Qualifications:&nbsp;<ul><li>Bachelor's degree in computer science, computer science engineering, or related field&nbsp;</li></ul><ul><li>8+ years of experience working as a Software Engineer, preferably in a fast-paced startup environment&nbsp;</li></ul><ul><li>3+ years of experience working as a Software Engineering Staff Engineer / Architect&nbsp;&nbsp;</li></ul><ul><li>You are a self-starter but very comfortable working closely with a team&nbsp;</li></ul><ul><li>You are comfortable working with stakeholders outside the Engineering team including our Compliance, Information Security, Product, Design, Sales and Account Management teams&nbsp;</li></ul>You have strong expertise with the following:&nbsp;<ul><li>Strong experience with a backend programming language,&nbsp;Python &amp; Java&nbsp;Web frameworks preferred&nbsp;</li></ul><ul><li>SQL / MySQL / Postgres&nbsp;</li></ul><ul><li>RDBMS and database design&nbsp;</li></ul><ul><li>Unit / Functional Testing&nbsp;</li><li>Linux / UNIX&nbsp;</li></ul><ul><li>Implementing and building APIs&nbsp;</li></ul><ul><li>Monitoring system performance&nbsp;</li></ul><ul><li>Leading and growing teams of fellow engineers through complex deliveries&nbsp;</li></ul><ul><li>A history of taking projects through the entire software development lifecycle from inception to delivery as a technical leader&nbsp;</li></ul><ul><li>A passion for documenting how systems work&nbsp;</li></ul>Big Plus if you have:&nbsp;<ul><li>History of building and maintaining systems at large scale&nbsp;</li></ul><ul><li>Ability to effectively interpret technical and business objectives and challenges and articulate solutions&nbsp;</li></ul><ul><li>Willingness to learn new technologies and exploit them to their optimal potential&nbsp;</li></ul><ul><li>Experience with and understanding of the Resy suite of applications&nbsp;</li></ul>At the core of Software Engineering, every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:&nbsp;<ul><li>Agile Practices&nbsp;</li></ul><ul><li>Porting/Software Configuration&nbsp;</li></ul><ul><li>Programming Languages and Frameworks&nbsp;</li></ul><ul><li>Business Analysis&nbsp;</li></ul><ul><li>Analytical Thinking&nbsp;</li></ul><ul><li>Business Product Knowledge&nbsp;&nbsp;</li></ul><ul><li>Python/MySQL Experience&nbsp;</li></ul><ul><li>SQL Performance tuning&nbsp;</li><li>Microservice architectures</li><li>AWS - EC2 / RDS / S3 / SQS&nbsp;</li></ul><ul><li>Kafka / Celery / Flask / Django / Supervisord / MongoDB</li></ul><ul><li>Dev-ops experience&nbsp;</li></ul><ul><li>Jira / Clubhouse.io or other project management tool&nbsp;</li></ul><ul><li>Payment systems experience&nbsp;</li></ul><ul><li>Websockets experience&nbsp;</li></ul><ul><li>You enjoy at least one of the following things: shishito peppers, uni, or creme anglaise&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Staff Engineer - Global Dining Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the newest technologies, we’ll support you with an open environment and learning culture.The position of Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express. The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance &amp; Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs. They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The Candidate will participate in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, and Staff Engineers.Responsibilities:<ul><li>Responsible for the timely delivery of development projects and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.</li><li>Completes technology/implementation design documentation.</li><li>Provides estimates for design, build, test, and implementation phases.</li><li>Undertakes regular code reviews to ensure alignment with development, implementation, and performance standards, providing coaching and mentoring on design and coding techniques to engineers in scrum team.</li><li>Assists with updates to program specification/implementation documentation.</li><li>Works with scrum team to prepare configurations for production.</li><li>Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with wider testing strategy.</li><li>Provides consultation to product owners with recommendations to drive their requirements to success.</li><li>Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party tech and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change</li><li>Participate as part of a scrum team applying agile principles and tools including Rally. </li></ul><h4>Minimum Qualifications:</h4><ul><li>3+ years of hands-on experience developing backend applications using Java (8 or above).</li><li>Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.</li><li>Experience working with relational databases (e.g., PostgreSQL, MySQL, Oracle) and writing optimized SQL queries.</li><li>Working knowledge of GCP (BigQuery, PubSub).</li><li>Familiarity with NoSQL databases (MongoDB, Redis, or similar).</li><li>Experience with version control systems (Git) and standard branching workflows.</li><li>Exposure to CI/CD pipelines using Github Actions and build tools (Maven or Gradle).</li><li>BS or MS Degree in Computer Science, Computer Engineering, or other related fields.</li><li>Excellent verbal and written communication skills demonstrated by the ability to present complicated solutions to multiple audiences, from the engineering team to Senior leaders.</li><li>Strong grasp of object-oriented programming, design patterns, and clean code principles.</li><li>Ability to write unit and integration tests (JUnit, Mockito, etc.).</li><li>Good problem-solving skills and ability to debug complex issues. </li></ul><h4>Preferred Qualifications:</h4><ul><li>Experience building/implementing JS utilities and full stack development experience.</li><li>3+ years Agile experience as well as hands on Scaled Agile Framework experience</li><li>Machine Learning or Generative AI knowledge is a plus.</li><li>An understanding of GRC/IRM industry trends.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Software Engineer I, Global Risk & Compliance Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The @Work suite of products helps our clients and servicing group manage Corporate Card programs more efficiently online. From performing everyday administrative tasks and account maintenance, to accessing reports and utilizing reconciliation solutions, @Work enables fast, efficient and effective program management resulting in time and cost savings for our clients.In this role, you will oversee all technical aspects of our autherization layer that powers not only the global @Work application but also over 70+ mission critical servicing applications.&nbsp; The successful candidate will focus on implementing our Point of Arrival (POA) autherization layer and delivery of features and enhancements for the entire global registration portfolio.Minimum Qualifications:<ul><li>6+ years of software development experience in a professional environment and/or comparable experience such as:<ul><li>Wide breadth of engineering experience.</li><li>Proven experience leading improvement on teams&nbsp;</li><li>Hands-on expertise with&nbsp;application design, software development, and automated testing.</li><li>Experience with distributed (multi-tiered) systems, algorithms, and relational databases.</li><li>Bachelor’s degree in computer science, computer science engineering, or related experience&nbsp;required; advanced degree&nbsp;preferred.</li></ul></li><li>Extensive testing experience with advocation for developers testing to build quality in</li><li>Experience with and advocation for modern engineering practices like: TDD, BDD, ATDD, Trunk Based Development, Domain Driven Design, Evolutionary Design, and Continuous Delivery</li><li>Understanding of authorizations domain and industry standards (e.g., OAuth2, OpenID Connect, SAML).</li><li>React: 3+ years.</li><li>Java: 3+&nbsp;years.</li><li>SQL, ETL, Data experience&nbsp;2+ years.</li></ul>Preferred Qualifications:<ul><li>Proven experience leading and mentoring engineering teams, including setting technical direction and driving execution across multiple initiatives.</li><li>Expertise in designing and developing distributed systems with a focus on performance, scalability, and security.</li><li>Experience in implementing authentication and authorization flows within enterprise-scale applications.</li><li>RDBMs experience</li><li>Strong collaboration and communication skills, with experience engaging cross-functional teams including product, design, and infosec.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Software Engineer - Global Commercial Services Technology

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>You will support the configuration, administration, integration, and adoption of the Fieldglass solution to manage contingent workforce, services procurement, vendor management, and/or statement-of-work processes. You will work closely with operations, procurement, HR, IT and vendor/supplier partners to ensure that the system is optimized, maintained, and delivers value.</li><li>Configure and administer the Fieldglass system (including roles, permissions, workflows, job postings, requisitions, SOWs, worker onboarding, off-boarding)</li><li>Define and manage master data objects (workers, suppliers, job codes, rates, cost centers), qualification sets, and templates in Fieldglass</li><li>Support or lead integrations between Fieldglass and other systems (e.g., ERP/payroll, HRIS, supplier systems)</li><li>Design and implement qualification frameworks, job-posting templates and job-requisition workflows within Fieldglass.</li><li>Manage reporting, analytics, dashboards and status tracking of contingent workforce or external services spend via Fieldglass tools</li><li>Provide training and support to internal stakeholders and supplier partners on how to use Fieldglass effectively</li><li>Drive best-practice processes for contingent workforce / services procurement lifecycle (request → supplier selection → worker onboarding → time/invoice → off-boarding)</li><li>Act as subject-matter-expert for Fieldglass features, release updates, new modules, and optimize system adoption</li><li>Troubleshoot issues, coordinate with Fieldglass support or implementation partners as needed</li><li>Monitor compliance, data integrity (worker records, supplier records, rates, service-orders), and help enforce policies around contingent labor/ services spend</li><li>Designs, develops, tests, and debugs software applications and systems</li><li>Supports and monitors software across test, integration, and production environments</li><li>Adheres to security and regulatory best practices to ensure software compliance</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Minimum Qualifications:<ul><li>Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience</li><li>Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL and relational databases</li><li>Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)</li><li>Certification in SAP Fieldglass (or equivalent credential) demonstrating formal training and knowledge of the platform</li><li>Proven experience (typically 2+ years) working in an SAP Fieldglass environment (configuration/administering)</li><li>Strong understanding of contingent workforce management (CW, MSP, VMS) or services procurement (SOW, Statement of Work)</li><li>Ability to configure master data objects, job postings, qualification requirements, and to set up workflows within Fieldglass.</li><li>Familiarity with integrations (e.g., REST APIs, batch loads, ERP/HRIS systems) and data-flows between Fieldglass and other enterprise systems</li><li>Strong analytical skills: ability to build reports, dashboards, interpret data, present insights</li><li>Excellent stakeholder-management and communication skills: able to partner with procurement, HR, suppliers, IT, business units</li><li>Good project management skills: able to lead or support system enhancements, upgrades, roll-outs</li><li>Understanding of supplier/vendor management, worker onboarding/ off-boarding, rate negotiation, regulatory/compliance issues</li><li>Ability to adapt to system updates and new features (e.g., skills-based hiring, AI-driven qualification matching).</li></ul>Preferred Qualifications:<ul><li>Certification beyond standard (e.g., advanced admin or functional specialist in Fieldglass)</li><li>Experience in global deployments (multiple countries, currencies, labor regulations)</li><li>Familiarity with contingent workforce compliance (e.g., worker classification, labor law, data privacy)</li><li>Experience in change management, user-adoption programs, training delivery</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Software Engineer-Fieldglass

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Overview of The Department:Be part of exciting and innovative initiatives and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge of technology and bringing innovation to life! The Brand Experience and Engagement Technology team leads the Event Marketing and AdTech technology strategy and platforms.This position works closely with our Digital Advertising business partners and product teams to develop and support critical systems and platforms for the American Express products and services that drive current and prospective customer engagement, acquisition, and loyalty via a multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented senior engineer to support this fast-evolving eco system.The ideal candidate is required to be accomplished in the development and deployment of complex software solutions, with a strong focus on Cloud based engineering, various Java technologies, API design and user experience. The candidate should be able to develop innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the functional platforms, but also contribute to planning and executing the technology roadmap, while being an exemplary team player and contributor. You are required to have a curious mindset, ability to question status quo and technologically advance the platforms, while exhibiting collaboration with other enterprise teams.This is an opportunity to work in a fast-paced, Scaled Agile environment with a team of engineers, product owners and several technology stakeholders. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity.Job Responsibilities:<ul><li>Lead and contribute to the development of Amex’s new advertising capabilities (e.g., ad serving, targeting, measurement), ensuring alignment with strategic priorities of the Digital Advertising team.</li><li>Design, build and deploy new ad capabilities, collaborating across numerous platforms (e.g., Amex Travel, Resy, Amex App) and functional teams (e.g., product, technology, marketing, control management, legal).</li><li>Support the assessments of 3-rd party technology solutions to determine suitability for use in the emerging platform.</li><li>Collaborate successfully with product owners, designers, and a broad set of internal tech partners (across multiple internal groups).</li><li>Perform code reviews to ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and comply with regulatory requirements.</li><li>Partner with peers in technologies to identify opportunities for code sharing, common services, joint development.</li><li>Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities.</li><li>Interview to help recruit top talent with technical skills and non-technical skills</li><li>Coach and potentially lead junior engineers</li><li>Consistently question assumptions, challenge the status quo, and strive for improvement.</li></ul>Minimum Qualifications:<ul><li>Bring a strong technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex integrated architectures, coding systems, and interface design.</li><li>Digital Advertising and Media network software engineering experience required.</li><li>Hands-on engineering experience using and implementing Google Ads Manager and other similar products.</li><li>Experience with Adobe products for Marketing and Creative (Adobe Experience Cloud/Platform, Adobe Creative Cloud).</li><li>Extensive experience in Software Engineering, with 8+ years of demonstrable experience building and deploying large scale software products.</li><li>Strong experience in design and Agile development, code reviews for full stack solutions.</li><li>Significant experience with Java, REST APIs, Cloud engineering, building digital experiences.</li><li>Strong understanding and experience in CICD and DevOps, system and platform resiliency.</li><li>Ability to communicate complex technical concepts clearly and concisely to non-technical individuals.</li><li>Experience or exposure with technology planning and road mapping.</li><li>Proven track record to lead problem analysis and resolution.</li><li>Bachelor’s degree in computer science, Computer Engineering or Information Systems degree or equivalent work experience; Advanced Degree preferred.</li></ul>Preferred Qualifications:<ul><li>Knowledge of American Express Marketing &amp; Data platforms, and software development practices a plus.</li><li>Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus.</li><li>Proven ability to develop and execute against a platform vision, strategy, and priorities.</li><li>Deep appreciation for the importance of elegant solutions to technical challenges.</li><li>Flawless interpersonal skills and ability to partner with technology peers to drive technical solutions forward.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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