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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Customer Service Representative Junior Estimator handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles. &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Writes professional estimate on light damaged vehicles</li><li>Actively asks for the sale on all estimates</li><li>Understands basic parameters of insurance programs e.g., DRP and non-DRP</li><li>Obtain all signatures, work authorizations and powers of attorney</li><li>Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step Process</li><li>Review all final bills, supplements and vehicles prior to customer contact for delivery</li><li>Review the completed vehicle to check quality and thoroughness</li><li>Maintains work area in an orderly and clean manner</li><li>Takes care to protect customer's vehicles during repair process</li><li>Works with other associates on daily planning and release meetings</li><li>Tracks production schedule for his or her vehicle's and communicates those targets with customers and other associates</li><li>Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates</li><li>Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge</li><li>Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Ability to comprehend and read instructions</li><li>Basic knowledge of vehicle repairs practices</li><li>Valid in-state driver's license</li><li>Ability to interpret work scope from vehicle estimates or work orders</li><li>Ability to operate an automobile</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Collision Junior Estimator

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere.Find your place in marketing on #TeamAmex.How will you make an impact in this role?American Express Global Commercial Services (GCS) offers powerful backing and support that helps companies of all sizes gain financial savings, control and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. The Global Commercial Services Marketing team is responsible for creating an end-to-end global marketing strategy for our prospect &amp; customer segments around the world.The Global and US Large Enterprises (G&amp;L) Marketing vision is to deliver essential value to Customers and Field colleagues through best-in-class Lifecycle marketing. The Sr Analyst, Global Lifecycle Corporate Marketing will contribute to the G&amp;L marketing vision by implementing multichannel communications and campaigns for both target audiences of Program Administrators (PAs) as well as Card members in the segment. PAs are defined as employees who play the integral role of managing their client’s Corporate Program. Cardmembers are defined as have an American Express Green, Gold or Platinum Card.&nbsp; We aim to educate this audiences and showcase our latest digital tools and resources to equip them to perform their role successfully. We ultimately want to leverage these channels to inspire, educate and build meaningful, deep and loyal relationships.The Sr Analyst will support a Senior manager, helping to assess the current experience, identify areas for improvement, and implement change through marketing execution and operations. This person will join a dynamic and cross functional team, collaborating closely with partners across the Enterprise to support a critical and strategic priority for the company – driving engagement via clear, consistent, and compelling messaging to both PAs and Corporate Card Members (CMs) to American Express’ largest clients in the Global &amp; Large segment.Key Responsibilities:&nbsp;<ul><li>Help to develop and execute best-in-class 360-degree surround sound marketing plan to drive Program Administrator and Card member engagement</li><li>Manage end to end “execution” of Marketing campaigns (from submission to final approval) to launch marketing campaigns with flawless accuracy and on time</li><li>Analyze data to identify opportunity areas and deliver recommendations</li><li>Provide regular campaign status reports to Marketing Managers with actionable recommendations.&nbsp;</li><li>Maintain relationships with external agencies from creative development to flawless execution</li><li>Act as primary point of contact with our Compliance and Legal partners as needed to drive adherence to all applicable rules and regulations</li><li>Partner closely with Customer and Product Marketing Analysts and Channel Managers to understand overall Marketing &amp; Channel strategies and capabilities, and the strategic rationale and aspirations for specific Marketing campaigns</li><li>Manage Ad Hoc Projects</li></ul>Minimum Qualifications:<ul><li>Superior project management skills with ability to manage multiple priorities and initiatives</li><li>Outstanding PowerPoint and Excel skills with a proficiency in reporting</li><li>Strong analytical skills with the ability to draw insights and drive strategy</li><li>Superior written and verbal communication skills with attention to detail</li><li>Detail-oriented with a strong process mindset</li><li>Strong track record of driving results, analyzing data, reporting and trends. (i.e. KPIs tracking, scorecards)</li><li>A passion for creating engaging customer experiences to support our brand</li><li>Self-starter who can thrive in a rapidly changing, dynamic environment</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Sr Analyst-Customer Lifecycle Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you'll be recognized as an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. How will you make an impact in this role?Responsible for engineering, modification, and providing over-sight/management of one or more of the following: Data Center Building Automation Controls and Management software, Mechanical Systems, Electrical Distribution System, Diesel Power Generation Systems, UPS Systems and UPS Battery System. Responsibilities include, but are not limited to, performing frequency-based preventive maintenance, performance testing, problem resolution and remediation of failed components and/or systems. This person will perform equipment hardware and software diagnostics, develop and implement corrective actions, as well as coordinating and communicating resolution expectations with 3rd party vendors. They should be capable of applying skilled knowledge to address sophisticated problems; often facilitated, solely, by referencing manufacturers' manuals, engineered drawings, schematics, or similar documents. Daily work activities require an understanding of the interrelationships between various critical facility systems and improving efficiency through changes in equipment operational characteristics. They will also support other roles and department teams across a variety of critical facility infrastructure and systems (e.g. - mechanical and electrical systems maintenance).This person will collaborate with leadership, project managers, peers, customers and strategic partners to raise operational availability risks, provides detailed recommendations, drives resolution, addresses business priorities, new products or services and implements problem-solving solutions which requires good judgment and quick action. Role expectations are also inclusive of developing and implementing policy, standards, and procedures. This role will report directly to the Data Center Infrastructure Senior Service Delivery Manager.Key Responsibilities:<ul><li><ul><li>Working night shift, specifically 4X10hr nights, either Monday-Thursday or Tuesday-Friday.</li><li>Fulfill the primary responsibilities associated with this role, which is supporting the raised floor power equipment environment.</li><li>Perform and deliver the following: building, installing and terminating of raised floor power cables. End-to-end process where candidate is expected to use electrical knowledge to building power cables per equipment specifications, install them under the raised floor environment and terminate into electrical infrastructure. </li><li>Perform electrical power equipment, electrical industry best practices, proficiency in electrical metering equipment, familiarity with the National Electrical Code and NFPA 70E. </li><li>Perform routine thermal scanning of electrical equipment.</li><li>Perform routine repair and maintenance activities on facility electrical infrastructure. </li><li>3rd party vendor/cross-vendor over-sight and engagement</li><li>Develop, maintain, and enhance detailed installation and preventative maintenance procedures, operational training program and evaluation criteria while maintaining program integrity and confidentiality. Apply expertise and experience to analyze various data center component and system configurations to optimize performance; providing research findings and recommendations to leadership for review/alignment prior to implementation.</li><li>Examine failures for trends and factors of failure, developing and/or performing corrective actions independently. Identify root cause, conduct risk assessments and develop mitigation plans.</li><li>Use sophisticated data capture and recording equipment to analyze data; make timely and effective decisions; provide findings and proposals to leadership and implement aligned upon solutions.</li><li>Provide 7x24 on-call, rotational support during facility/site emergency response related events if/when needed/required.</li><li>Provide proactive participation and engagement with leadership to coordinate, establish workflow deliveries and/or on-site staffing priorities/needs.</li><li>Proactively communicate data center availability risks to DCI leadership.</li><li>Support leaders in crafting, implementing, and supervising compliance across aligned upon policy, standards and procedures.</li><li>Lead internal and vendor resources while completing and supervising workflow queues.</li><li>Cross-train and/or mentor technicians and peers in relevant skills to support succession planning and skills development.</li></ul></li></ul>Minimum Qualifications:<ul><li><ul><li>High School</li><li>Experience in Tier III-IV data center environments working with electrical plant operations, including conceptual knowledge of the interaction between multiple, large systems and the potential impact of minor changes in any of those systems.</li><li>3+ years of Journeyman level electrician or equivalent experience with the following systems: branch circuits, electrical distribution, low voltage electrical, paralleling switchgear, complex electrical distribution systems (e.g. – 12.47kV, 5kV, 575V or 480V switchgear, DC distribution systems, static and automatic transfer switches and schemes).</li></ul></li></ul>Preferred Qualifications:<ul><li><ul><li>AAS, vocational, trade school education, certification and/or equivalent experience in associated data center environment (e.g. - electrical, electronics, data processing hardware, telecommunications and/or networks).</li><li>Conceptual knowledge of the interaction between multiple, large systems and the potential impact of minor changes in any of those systems.</li><li>Intermediate knowledge and experience with cabling standards and quality practices.</li><li>Intermediate knowledge of critical environments and data processing-based systems/equipment with analytical, problem solving and decision-making skills.</li><li>Solid understanding and use of Microsoft Office Suite desktop applications.</li><li>System/platform domain knowledge.</li><li>Previous experience as Journeyman level electrician or equivalent.</li></ul></li></ul>Salary Range: $24.66 to $36.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Data Center Infrastructure Technician

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.How will you make an impact in this role?This Manager will oversee and optimize our Software Capitalization processes and forecasting within the Enterprise Services FP&amp;A team. This role is crucial in managing monthly, quarterly and annual financial planning activities related to software capitalization, ensuring forecasting accuracy and compliance. The successful candidate will collaborate with cross-functional teams, including Controllership, Technology, and Corporate Planning, to drive data integrity, streamline reporting, and provide strategic insights for financial planning and decision-making. Enterprise Services Finance is committed to ongoing improvement and evolution of its roles and responsibilities, and as such, the below may be subject to refinement, addition, or modification in the future.Key responsibilities include:<ul><li>Own and enhance Software Capitalization financial planning processes (e.g., monthly R&amp;Os, LRP, and Plan), ensuring compliance with accounting standards and corporate policies.</li><li>Partner closely with the Controllership and Tech Finance LFO organization to support Software Capitalization R&amp;O recommendations and meet business objectives</li><li>Maintain and update Power BI dashboards, ensuring accurate and timely reporting of key financial and metrics for Software Capitalization</li><li>Perform in-depth financial analysis on Software Capitalization, identifying trends and reporting findings to leaders for strategic decision-making</li><li>Prepare and support presentation materials (e.g., monthly results, BUR and quarterly EC decks) for Software Capitalization metrics and trends, delivering clear insights and data for leadership discussions</li><li>Execute on ad hoc analyses stemming from senior leader asks</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in Finance, Accounting or a related field.&nbsp;</li><li>Minimum 5 years of Finance or equivalent experience.&nbsp;</li><li>Proficient in Microsoft suite required.</li><li>Knowledge of GAAP software capitalization rules, financial modelling and forecasting processes.</li><li>Strong financial, analytical, and problem-solving skills.</li><li>Passion for developing and driving partnerships across multiple functions across the Enterprise.</li><li>Excellent communication skills: ability to distill financial data into clear and concise insights.</li><li>Robust technical skills to synthesize large amounts of complex data with the ability to draw key conclusions.</li><li>Ability to prioritize and manage competing priorities effectively and drive results while meeting critical deadlines.</li><li>Self-starter with a high degree of intellectual curiosity.</li></ul>Preferred Qualifications:<ul><li>MBA or CPA preferred.</li><li>Software capitalization experience in a tech-driven environment preferred.</li><li>Advanced Excel skills preferred.</li><li>IBM Cognos TM1 and Power BI experience strongly preferred.</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp;visa sponsorship for this position.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Manager - Tech Finance FP&A (Software Capitalization)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you will learn and grow as we help you create a career journey that is unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you will be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we will do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. This position will report to the leader of the new MS – U.S. Quality &amp; Oversight team and be responsible for supporting operational risk and governance efforts for the broader MS - U.S organization.&nbsp;This is a brand new, high-visibility position and offers a unique opportunity to contribute to the design and build effective processes from the ground up. The role will provide an opportunity for the Analyst to learn the Global Merchant &amp; Network Services business, gain experience working as part of a global organization, drive and lead key projects, as well as gain deep industry insight into some of the most strategic segments of the merchant business while focusing risk culture and compliance efforts. This position will play a valuable role bringing data components together, researching, analyzing, and preparing data and insights and reporting in support of effectively managing operational risks, in accordance with the company’s risk framework and policy.Responsibilities:<ul><li>Support the development &amp; roll out of an enhanced and streamlined MS-U.S. quality and oversight support model to ensure compliance with enterprise governance.</li><li>Collaborate with partners to ensure processes are documented appropriately and trainings, tools and resources reflect current rules &amp; guidance for MS-U.S. colleagues.</li><li>Research, analyze and prepare data, insights and reporting for analysis, process validation and improvement as well as broad strategy development.</li><li>Support projects with data, reporting, analysis and more</li><li>Play an active role, contributing ideas and recommendations to help design and build effective business processes and reporting from the ground up</li><li>Review and analyze practices, processes and data across a variety of MS – U.S. teams.</li><li>Function as conduit to other parts of the Enterprise as needed to drive business results.</li><li>Share and leverage best practices across the team and with other GMNS Business Analyst colleagues.</li></ul>Qualifications:<ul><li>Strong analytical skills, comfortable using data to formulate and support theories.</li><li>Decisive self-starter with high degree of accountability and ability to exercise sound business judgment and clear, independent decision-making.</li><li>Proven Project Management Skills with the ability to manage multiple, complex, time sensitive items simultaneously.</li><li>Ability to influence across all levels and to develop relationships with leaders, peers, and control and compliance teams.</li><li>Strong verbal, written, interpersonal and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences.</li><li>Resilient collaborator with proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.</li><li>Ability to work cohesively with senior leaders.</li><li>Proven ability to learn business systems, including reporting and CRM tools.</li><li>Power BI, Power Apps, PowerPoint, Excel, Salesforce skills. SQL, Python, Tableau recommended. Microsoft Project, Planner, MS Visio and Archer technology platforms a plus.</li><li>BA/BS Degree required.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Business Analyst

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The Business Analyst will be part of the Merchant Services U.S. Quality &amp; Oversight team. MS –U.S. Quality &amp; Oversight engages across all client-facing organizations within MS - U.S., including Client Management, Partner Management, Merchant Acquisition and Marketing. This is a newly created team in the business, designed to play a pivotal role in shaping our strong risk management culture and to define our strategy and compliance efforts for the U.S. This position will deliver business analytics support as we monitor and assess robust processes and procedures and lead the design and implementation of initiatives to ensure the business is effectively managed in accordance with risk appetite, as well as mitigate new risks as they arise, in accordance with the company’s risk framework and policy.The role will provide an opportunity for the Business Analyst to learn the Global Merchant &amp; Network Services business, gain experience working as part of a global organization, drive and lead key projects, as well as gain deep industry insight into some of the most strategic segments of the merchant business and how they are appropriately driving quality and consistency while controlling operational risk. Through project management, process review and uplifts, and more the Business Analyst will collaborate across the business unit in support of Quality &amp; Oversights goals, ensuring the business is effectively positioned to identify, remediate, and reduce risk.Responsibilities:<ul><li>Research, analyze and prepare data and insights for analysis and Quality &amp; Oversight strategy development.</li><li>Analyze business data and generate insights relating to operational risk issues and events, key performance indicators, customer relationship management systems, etc.</li><li>Lead and/or participate on projects in support of compliance and regulatory requirements </li><li>Create reporting (regular and ad hoc) and recaps to be shared with leadership </li><li>Play an active role, contributing ideas and recommendations to help drive process improvements</li><li>Share and leverage best practices across the team, broader Quality &amp; Oversight functions and more </li></ul>Qualifications:<ul><li>Proven decision making and problem-solving capabilities.</li><li>Strong analytical and strategic thinker; able to be agile and move projects forward to drive results</li><li>Excellent organization and project management skills.</li><li>Strong verbal and written communication skills.</li><li>Ability to manage multiple projects at various stages simultaneously and with agility.</li><li>Demonstrated collaboration skills, able to drive results working across multiple partners at various levels throughout the organization.</li><li>Ability to work cohesively with senior leaders and peers</li><li>Proven ability to learn business systems, including reporting and CRM tools.</li><li>Advanced PowerPoint, Excel, Salesforce skills. Visio, Archer, Power BI, Power Apps, Project and/or Planner recommended </li><li>2 years of similar work experience.</li><li>Bachelor's Degree preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmexJob Description:&nbsp;The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the MIA Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 5:00am– 10:00pm, Monday – Sunday. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1-year recent experience servicing premium customers· Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever-changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksSalary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge Centurion Lounge - MIA

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. How will you make an impact in this role?The Information Security Manager position resides in IT Asset Management and will manage the software strategy for Technology Risk and Information Security. The successful candidate is expected to drive the assessment and optimization of software, reducing single point solutions and leveraging multi-capable platforms.&nbsp; The manager will accomplish this effort by conducting analysis and collaborating with business partners, leadership and architecture to identify and drive strategic opportunities for software capabilities and improving alignment and visibility to software contract renewals and plans.Responsibilities may include, but are not limited to, the following: <ul><li>Identifying and gaining an understanding of software products, contracts and associated key partners.</li><li>Facilitating a Software Optimization Review Board consisting of leadership across the organization.</li><li>Analyzing software product renewals and costs for timing of Software Optimization Review Board discussions and decisions.</li><li>Aligning plans and agendas to strategic and tactical priorities. </li><li>Designing a portal and reporting capability to provide visibility into the organization's software purchases and contracts.&nbsp;</li><li>Facilitating resolution of actions, risks, issues and changes related to the program.</li><li>Communicating and collaborating to build consensus across stakeholders.</li></ul>Minimum QualificationsThe successful candidate for this position must be a proven initiative-taker with the ability to manage multiple priorities for various stakeholders. In addition, the candidate must possess the following qualifications:<ul><li>5+ years of experience in program, project management or strategic data analysis with proven track-record in defining process constructs and winning outcomes.</li><li>Proven ability to synergize large amounts of data and information to identify required actions and decisions. </li><li>Embraces an outcome-focused mindset.</li><li>Experience performing technical data analysis using input from multiple data sources.</li><li>Proven ability to collaborate and influence others without direct authority and with a focus on creating buy-in.</li><li>Experience with rapid and iterative software development methodologies.</li><li>Proven track-record managing large, complex projects with multiple partners.</li><li>Able to challenge the status quo and drive creative ideas and solutions.</li><li>Recognizes the importance of teamwork to achieve objectives.</li><li>Adapts to change quickly and easily.</li><li>Knows when to escalate decisions and when to make on the spot decisions.</li></ul>Preferred Qualifications<ul><li>Experience with Software Asset Management or software procurement and contracts.</li><li>Experience developing reports utilizing Power BI.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Information Security Manager - IT Asset Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trendsThis Manager role will focus on product enablement and operations across digital payments and Discovery vertical underpinned by AI technology. The successful candidate will serve as the central business contact to lead risk-related product requirements and drive speed to market, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Amex Digital Labs. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key Amex policies and processes.&nbsp;Responsibilities:<ul><li>Drive the go-to-market implementation and product operations for new digital initiatives including:</li></ul>o&nbsp;&nbsp;&nbsp;Lead end-to-end internal management for the global launches of new digital productso&nbsp;&nbsp;&nbsp;Project manage across Amex Digital Labs teams (Product Enablement, Product Development, Business Development) and other key relevant partners (e.g., Control Management, Risk, Marketing, and Servicing) to guide product through appropriate Amex reviews &amp; approvals (i.e., Third-Party Management, New Product Governance)o&nbsp;&nbsp;&nbsp;Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plano&nbsp;&nbsp;&nbsp;Develop project trackers/overview decks, maintain ongoing project update meetings, and regularly communicate with partners regarding product strategy, value proposition, and project updates<ul><li>Collaborate closely with international markets to secure necessary approvals and share standard methodologies in global markets when applicable</li><li>Actively contribute to product ideation through customer, merchant/partner, and internal feedback to uniquely problem-solve obstacles and produce winning solutions</li><li>Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery</li><li>Improve processes, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market</li><li>Supervise ongoing performance of products live in market and provide thought leadership on post-mortems to optimize future launches&nbsp; &nbsp;</li></ul>Minimum Qualifications:<ul><li>Outstanding interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions</li><li>Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility</li><li>Ability to drive results against timelines, prioritize, and execute flawlessly</li><li>Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions</li><li>Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering &amp; technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.</li><li>Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change</li><li>Excellent relationship-building with partners and across internal stakeholders</li><li>Proven track record in crafting and storytelling via PowerPoint presentations</li><li>Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences</li></ul>Preferred Qualifications:<ul><li>Prior experience in articulating product functionality and demonstrating technical acumen a plus</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Digital Product Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:<ul><li>The Automation&amp; GenAI team will focus on developing and executing upon the Automation &amp; GenAI strategy &amp; priorities for ICS (International Card Services) which is the issuing business for AmEx through rapid testing, learning and broad scaling across ICS markets.</li><li>Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams</li><li>Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriate</li><li>Serving as a center of excellence for all automation needs across ICS</li><li>Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies</li></ul>The experienced product leader will create, execute, and own delivery strategy and plans for Automation &amp; GenAI roadmap that meet business and customer needs. They will design, develop, and manage activities for a product or group of products from definition and planning through production, release, and end of life, while also partnering with stakeholder teams to enhance and refine product strategies and roadmaps. The role also serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. The role will also manage the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain, while also facilitating resolution of risks, issues and changes related to the product development lifecycle.The role will require a deep understanding and expertise of using Automation and GenAI tools to redesign complex business processes. The candidate will need a deep knowledge of Automation tools, Gen architecture, development frameworks, and troubleshooting to support execution of GenAI product development. The role requires effective collaboration with Senior Leaders of all band levels across American Express more broadly.Additionally, the effective candidate will be able to lead through ambiguity, coach effectively and inspire followership within a matrixed organization. Finally, the candidate will have to have a commitment to continuous learning and development which is very critical to this role - you will be known as a thought leader across the ICS and enterprise, and will need to translate complex technical topics to a broad audience.Key Responsibilities Include:<ul><li>Developing and executing strategic roadmaps for Automation and GenAI product development in alignment with strategic vision, in coordination with developers, engineers, and business owners from across the globe</li><li>Establishing the strategic approach for the management and monitoring of a product or related group of products based on broad functional goals, guiding team in building the business case and ensuring that the team stays on top of the competitive landscape and the industry environment</li><li>Drive day-to-day product decisions and progress to enable timely delivery of product roadmaps&nbsp;</li><li>Collaborating with cross-functional teams to ensure that automation products meet business and customer needs and adhere to regulatory requirements</li><li>Thought leadership/creative problem solving to accelerate technological innovation for AXP and drive progressive improvement</li><li>Aligning the team with necessary regulatory requirements, assisting staff in navigating Risk, Legal or Compliance requirements</li><li>Reviewing the identified technical problems and solutions delivered by the team; accountable for accurate and timely identification of risks, issues and changes required for their products or related group of products</li><li>Developing strong working relationships with executive leaders, business partners, and stakeholders to achieve results and enact wide-scale impact across the enterprise</li><li>Driving project delivery by fostering teams, managing relationships with stakeholders, identifying opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally executed</li><li>Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant</li><li>Effective people leadership and acting as a coach and mentor to direct reports and other junior colleagues</li></ul>Minimum Qualifications<ul><li>Bachelor's degree in Computer Science, Engineering, Business, or a related field. Master’s degree preferred.</li><li>7+ years of product management experience in a highly regulated environment</li><li>Experience of successfully leading delivery and implementation of complex, large-scale, high-performance products, applications, or other solutions&nbsp;</li><li>Proficient knowledge of Agile and Scrum development methodologies and IT project management</li><li>Proven experience creating and delivering new product strategies &amp; execution, including feature prioritization, product road mapping, and requirements management</li><li>Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes and systems</li><li>Proven relationship-builder with strong consultative and collaborative skills to partner with business leaders to devise solutions to complex business challenges</li><li>Experience in User Experience research and design, a familiarity with design thinking principles</li><li>Comfortable working in an environment with tight deadlines and managing through making decisions with imperfect information</li><li>Excellent oral and written communication and presentation skills, including the ability to articulate complex issues in a simple, non-technical manner, to fluently bridge business and technical discussions, and to tailor communication to various audiences</li><li>Demonstrated ability to build and manage high performance teams</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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