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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.What would you do every day as a Customer Care Professional?<ul><li>Service inbound calls while consulting Corporate and Small Business Card Members to learn about their needs and recommend the right American Express benefits or services.</li><li>Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of American Express Corporate Card services.</li><li>Continuously improve on building rapport, understanding customer needs, handling objections, and providing world class customer service.</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment.</li><li>Document necessary account information according to established policies and procedures. Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.</li></ul>Minimum Qualifications:<ul><li>Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication</li><li>Proven success in a customer service call center environment (two years+)</li><li>Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based&nbsp;environment</li><li>Open Availability for scheduling</li><li>High School diploma or equivalent required. Bachelor's degree preferred; education benefits available</li></ul>Salary Range: $20.00 to $21.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Customer Care Professional -Corporate/Small Business

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Ensure completion of journal entries and month-end close activities for American Express National Bank.</li><li>Participate in account reconciliation research and clearance processes for products issued by American Express National Bank</li><li>Assist in producing and reviewing monthly and quarterly financial reports, as well as annual financial statements for American Express National Bank</li><li>Perform variance analysis and analytical procedures for assigned general ledger accounts.</li><li>Drive process change and process improvements.</li><li>Participate in other initiatives and projects as assigned.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree required in accounting, finance or related discipline.</li><li>Minimum 2 years of experience in accounting.</li><li>Understanding of and experience with general ledger, inter-company accounting, and consolidated reporting.</li><li>General understanding of finance/accounting/financial analysis and reporting.</li><li>Ability to manage time well, be a self-starter, strong work ethic, and strong leadership skills.</li><li>Excellent analytical abilities, strong interpersonal skills, and an ability to work and communicate effectively with all levels of operations and senior management.</li><li>Effective written and verbal communication skills.</li><li>Strong spreadsheet skills.</li></ul>Preferred Qualifications:<ul><li>Experience working in public accounting and/or financial services</li><li>Advanced Excel skills preferred</li><li>Master of Accounting or MBA degree preferred</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Financial Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products for both consumer and commercial customers, Enterprise Bank Servicing within the Banking Servicing Network is hiring Rep-Cash Management - CCP Operations Roles.This role is a member of the Monetary Operations Teams where you will deliver a world-class experience for American Express National Bank, assisting consumer and commercial customers. You'll provide personalized customer service of the highest level by supporting our customers with a positive and professional attitude while ensuring their accounts are handled accurately within service level agreement and regulatory guidelines.As a Banking Operations Colleague you may be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. You will service our customer requests by gathering and analyzing critical data to determine the appropriate course of action.As a member of this team, you must possess resilience, accountability and passion to work in this fast-paced, high-performing team environment while managing competing demands. You will be part of a team that is responsible for the daily processing of all monetary transactions, such as wire transfers, ACH and Check Processing transactions amongst any other required monetary or servicing requests. All Monetary Operations processes are highly regulated and scrutinized by compliance requiring colleagues to ensure a high level of organization and ability to quickly pivot to meet needs. Colleagues may partner with leadership on projects, data validation and supporting exam management efforts for all of Banking Servicing Networks. We must ensure proper due diligence is performed prior to the movement of any monetary transactions.&nbsp;In this role you will be required to:<ul><li>Be extremely detail oriented and the ability to analyze and understand banking, financial and servicing processes from numerous sources&nbsp;</li><li>Possess intuitive and deductive reasoning skills</li><li>Comfortable making decisions and recommendations in unclear circumstances</li><li>Willingness to be involved in business initiatives that drive career development and team engagement&nbsp;</li><li>Communicate effectively with customers and all levels of leadership</li><li>Come with resilience and dedication for delivering top notch service&nbsp;</li><li>Ensuring quality and compliance metrics are maintained</li><li>Accuracy and efficiency is key in managing all processes and tracked for productivity metric</li><li>Take on additional responsibilities within Operations based on overall business needs to drive business initiatives and support career development and team engagement&nbsp;</li></ul>Minimum Qualifications:<ul><li>2+ years’ experience in Operations or Banking preferred&nbsp;</li><li>Must have excellent analytical, written, and verbal communication skills&nbsp;</li><li>Must have strong time management skills</li><li>Ability to work under pressure while managing multiple tasks effectively</li><li>Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products&nbsp;</li><li>Proven adaptability to a quickly changing environment&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Thought Leadership&nbsp;and ability to see impacts uphill, downhill and end to end impacts from an enterprise perspective</li><li>The drive to continually improve personal performance, customer satisfaction, operational goals, and business brand</li><li>Must be team oriented and come with a collaborative attitude and approach</li></ul>Additional Requirements:<ul><li>This role is hybrid role. Candidates must work in the office a minimum of 3 days a week based on predetermined scheduling</li><li>Flexibility to work anytime between the hours 6:00am-9:00pm&nbsp;</li></ul>Salary Range: $20.00 to $24.05 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

Customer Care Professional-Monetary Banking Operations

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Client Experience Specialist towork in Salt Lake City. Got personality? Like to talk? Have a desire to problem solve, help others? Then keep reading. Fidelity Charitable is looking for a top notch customer service professional to work on the Donor Services team. As a Client Experience Associate, you will be the primary point of contact for Non Profit Organizations affiliated with Fidelity Charitable. We are looking for ‘customer obsessed’ individuals that want to make a difference in helping our Non Profits with all their needs. Still interested? Read on. This temporary position supports our busiest time of year, Giving Season. The hours are demanding, please expect to work overtime in November and December. We request that you do not take extra vacation days in November, December and January. You will be off Thanksgiving, Christmas and New Year's Day as major holidays. The Expertise We’re Looking For <ul> <li>Bachelor’s degree preferred </li><li>Minimum 1-2 years of telephone customer service experience; preferably in a contact center environment </li></ul> The Purpose of Your Role Your role is to ensure each interaction creates a superior customer experience while responding to all requests. You will perform daily functions while ensuring you are maintaining department and individual goals, as well as call metrics and call quality. You will engage with non profits using conversational techniques to understand the scope of their request, gather relevant information and identify a solution, if necessary. It’s more than just taking a call and processing a transaction, it is helping reach goals. You get to be a part of that! The Skills You Bring <ul> <li>Your proficient verbal and written communication skills required </li><li>Your very best problem- solving skills with excellent follow through </li><li>Your strong organizational skills, planning and time management </li><li>You are able to proficiently multi-task in a Windows based environment </li><li>You are proficient in MS products including Word/Excel. Applications used in this role include: FBSI, XTRAC, FDOT, Genesys Telephony, NICE, Salesforce, Zoom, MS Outlook, MS Teams, RepApp, and Xelerate. </li><li>Your flexibility for overtime as requested (especially December – Giving Season) Various shifts are available. Business hours are 8:30-6:30pmET, Monday-Friday </li></ul> The Value You Deliver <ul> <li>Executing quality and timely work to meet the needs of Fidelity Charitable Donors, Advisors and Non -Profits </li><li>Via telephone, assist with various requests including password/PIN reset, navigating the web site, Giving Account transactions, providing updates to account or profile information. </li><li>Interact with other internal Charitable business units as needed </li><li>Employing good sound judgment in decision making or problem resolution </li><li>Deliver a great customer experience with each interaction </li></ul> How Your Work Impacts the Organization The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity.

Fidelity TalentSource

Client Experience Specialist

Systems Engineer Location: Salt Lake City, UT Advanced Process Solutions is an organization focused on process automation tools and technologies for Fidelity’s critical business processes and driving significant improvements in those processes – both local to individual businesses and cross-enterprise. This role is a key driver in matching the ideal process improvement tools and techniques to individual process optimization opportunities. Within Advanced Process Solutions, the Systems Engineering team is responsible for infrastructure solutions, automation, application deployments, monitoring and production support. We are looking for a highly motivated associate with expertise in engineering and production operations. As a Systems Engineer, you will work closely with engineering teams to deploy applications and customer support and business teams to coordinate incident response. You will also work with enterprise infrastructure teams to maintain and support on-prem non-production and production infrastructure. The Expertise We’re Looking For <ul> <li>Bachelors’ Degree in a technical discipline or equivalent experience</li> <li>6+ years of systems administration</li> </ul> The Skills You Bring <ul> <li>Linux systems administration experience required</li> <li>Application development experience desirable (Python, Java, Shell scripting)</li> <li>Experience supporting large production implementations</li> <li>Experience supporting Java and Tomcat applications desirable</li> <li>Developing Internet based applications that operate in a client/server environment desirable</li> <li>Pipeline automation and orchestration utilizing the following stack or like GIT, Jenkins, Maven, Docker, JMeter, Artifactory, Kubernetes</li> <li>Coordinate timely resolution of problem tickets, incident tickets and security findings with engineering teams</li> <li>Excellent communication skills required</li> <li>Strong problem resolution skills required</li> <li>Ability to work in a team-oriented environment required</li> </ul> The Value You Deliver <ul> <li>System Administration in Linux </li> <li>Develop monitoring and management tools and processes</li> <li>Accurately estimate work requirements and create detailed plans</li> <li>Document processes and best practices</li> <li>Communicate effectively in team environment</li> <li>Identify departmental needs and make suggestions regarding technical direction</li> <li>Participate in an on-call rotation</li> </ul> Fidelity will reasonably accommodate associates with disabilities who need adjustments to participate in the application or interview process, or to perform the essential functions of their job. For roles based in the US: Visit myHR and search for “accommodation” to review Fidelity’s Reasonable Accommodation for Disabilities Policy. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by completing the Accommodation Request Form on myHR, or by calling 800-835-5099, prompt 2, option 2. For roles based in Ireland: Contact <a href="mailto:AccommodationsIreland@fmr.com" target="_blank">AccommodationsIreland@fmr.com</a> For roles based in Germany: Contact <a href="mailto:accommodationsgermany@fmr.com" target="_blank">accommodationsgermany@fmr.com</a> <a href="https://cdn-static.findly.com/wp-content/uploads/sites/1439/2021/03/Fidelity-Global-Applicant-Privacy-Notice_20210308_FINAL2.pdf" target="_blank">Fidelity Privacy policy </a>

6 Full Time Jobs in Salt Lake City, UT, USA