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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Digital Workplace Data AI/ML Automation Platform with GENAI capabilities aims to bring together the data from all Unified Workspace, Collaboration and Colleague Servicing platforms; combining this with HR, Information Security, and network datato provide real-time, meaningful insights in areas such as user experience, health scoring, productivity, and overall IT visibility. As the Engineering Director of the Digital Workplace SW &amp; Automations Platform, you will have responsibility for leading the engineering teams technically to develop the AI/ML, Automations, SW Ecosystem and GENAI platform and enhance it to provide personalization capabilities, analytics, and predictive analysis using AI/ML and GENAI.Our winning aspiration is to deliver the best Colleague digital experience. We simplify work and raise productivity by empowering Colleagues with the best digital tools and services.&nbsp;Opportunity for Impact&nbsp;&nbsp;Digital Workplace at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations. If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and strategic thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our leadership team to help with our transformation journey.&nbsp;&nbsp;Role and Responsibilities&nbsp;The AI//ML platform with GENAI capabilities is central to the future of how we work and improve colleague experience while identifying opportunities for improvement. As the leader of this group, you will: Create and manage a complex distributed data engineering pipeline at scale and manage its&nbsp;availability, throughputs, and security.<ul><li>Lead engineering teams and partner with Product&nbsp;Management&nbsp;to enhance the quality and outcomes of the data products&nbsp;including data analytics &amp; visualization&nbsp;</li><li>Strong stakeholder management skills, influencing skills to talk to business and technical stakeholders.</li><li>Lead&nbsp;the solutioning&nbsp;of&nbsp; Software and AI/ML&nbsp;models on the data&nbsp;to build meaningful insights&nbsp;&amp;&nbsp;predictive analysis&nbsp;</li><li>Work &amp; collaborate with Product Management and Digital Workplace teams to influence key decisions on architecture and implementation of scalable, reliable, and cost-effective AI/ML and Software platform</li><li>Bring thought leadership to advance the overall state of technology and customer focus for the platform</li><li>Introduce Engineering and AI/ML enterprise architectural paradigms and solutions into the portfolio.&nbsp;</li><li>Drive both high level and detailed design and conduct design reviews&nbsp;</li><li>Engage and work with cross-functional leaders to understand and help define business principles, goals and strategy within scope of responsibility.&nbsp;</li><li>Communicate to senior leaders regarding strategy direction and changes.&nbsp;</li><li>Mentor engineers and solution architects to ensure technology complexities are understood very clearly to implement solutions expeditiously with high quality&nbsp;</li><li>Manage delivery milestones, deployment cycles &amp; delivery of the overall AI/ML Platform’s roadmap</li><li>Enthusiasm for staying up-to-date with the latest advancements in AI, NLP, and large language models.</li><li>A portfolio showcasing previous language model projects, contributions to open-source projects, or relevant publications is a plus.</li><li>Build, inspire, and grow talented engineering teams that are responsible for designing and building AI and LLM solutions, and Analytics suits</li><li>Build culture of innovation, ownership, accountability, and customer focus&nbsp;</li><li>Contribute to the American Express&nbsp;Data Strategy. Working with other Technology teams to drive&nbsp;enterprise architectural solutions, define best practice at a company level and further develop skills and experience&nbsp;outside Digital Workplace.&nbsp;</li><li>Partner with the Digital Workplace&nbsp;technology&nbsp;teams to develop the&nbsp;AI/ML, SW Automations platform&nbsp;strategy across all products and channels.&nbsp;</li><li>Participate actively and constructively in agile team meetings and application reviews&nbsp;</li><li>Work directly with and learn from the business,&nbsp;product,&nbsp;and engineering leaders across the organization&nbsp;</li><li>Strengthen&nbsp;the collaboration with Industry partners/suppliers for more robust&nbsp;data&nbsp;solutions&nbsp;and&nbsp;market research&nbsp;for&nbsp;innovative&nbsp;solutions in this space. &nbsp;</li></ul>Professional Qualifications&nbsp;<ul><li>Demonstrated experience leading engineering teams in remote and distributed product engineering setup.</li><li>Experience writing software in Java, Python, Scala or similar.</li><li>Experience with data structures, algorithms, and software design.</li><li>Exposure to Data Science including Predictive Modelling.</li><li>Develop Algorithms in multilingual conversational systems.</li><li>Solve real-world scenarios for user commands and requests by identifying the right LLM models, tooling and frameworks.</li><li>Strong foundation in machine learning concepts and techniques, including deep learning architectures, natural language processing, and text generation.</li><li>Demonstrated ability to design, train, fine-tune, and optimize large language models for specific tasks.</li><li>Familiarity with data augmentation techniques to enhance model performance.</li><li>Knowledge of LLM operations , including evaluating model performance using appropriate metrics and benchmarks.</li><li>Ability to iterate and improve models based on evaluation results.</li><li>Experience in deploying language models in production environments and integrating them into applications, platforms, or services.</li><li>Exposure in building Predictive models using machine learning through all phases of development, from design through training, evaluation, validation, and implementation.</li><li>Experience with modern SW Engineering architectural patterns, distributed platforms, CI/CD processes, deployment, and vulnerability management.</li><li>Experience with modern AI/ML &amp; NLP Frameworks (e.g. Tensorflow), Dialogue Managers (e.g.Rasa), Search (e.g. Google Bert, GPT-3), Parsers (e.g. Dialogflow).</li><li>Extensive experience in designing and implementing large scale cloud-native platforms with high resiliency, availability,&nbsp;and reliability.&nbsp;</li><li>Strong experience in applications with high throughput and performance.</li><li>Experience with microservices architectures and service mesh technologies is preferred.</li><li>Hands on experience in the following environments is preferred:&nbsp;Java, Go, Vert.x, React, Envoy,&nbsp;gRPC,&nbsp;Protobuf, Postgres, CouchBase, Cassandra,&nbsp;Redis, Consul, Jenkins, Docker, Kubernetes, OpenShift, GitHub Actions, Drools, Elastic&nbsp;Stack, Kafka, Spark, ML.</li><li>Review architecture and provide technical guidance for engineers</li><li>Experience on various data architectures, latest tools, current and future trends in data engineering space especially Big Data, Streaming and Cloud technologies like GCP, AWS, Azure.</li><li>Hands on experience with Big Data technologies (Spark, Kafka, Hive, etc.) and have at least 1 Big data implementation on platforms like Cornerstone, Teradata, etc.</li><li>Experience with Visualization Tools like Tableau, Power BI, etc.</li><li>Experience with complex, high volume, multi-dimensional data, as well as ML/AI models for unstructured, structured, and streaming datasets.</li><li>Knowledge of cloud computing, including virtualization, hosted services, multi-tenant cloud infrastructures, storage systems, and content delivery networks</li><li>Exposure in building cloud-native platforms on modern tech stack: AWS, Java, Spring Framework, RESTful API, and container-based application.</li><li>Ability to learn new tools and paradigms in data engineering and science</li><li>Proven experience attracting, hiring, retaining, and leading top engineering talent.</li><li>Creative, passionate, and experienced leader of both technology and guiding teams.</li><li>IC Tech Architecture savvy (e.g., technical roadmap, system architecture, GENAI platform architecture etc.).</li><li>Experience with DevOps, reliability engineering, and platform monitoring</li><li>Well versed in AGILE, DevOps and Program Management methods</li><li>Bachelor’s degree with a preference for Computer Science, Master’s / Phd is a plus.&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Director-Software Engineering - Digital Workplace

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This role is part of Enterprise Digital, specifically the Enterprise Acquisition Product and Platform Team (EAPP). EAPP is centered around investing in the acquisition process and products to full growth and new accounts acquired across a range of products.&nbsp;OverviewWe are looking for a visionary and strategic&nbsp;Director of Acquisition Digital Product Management&nbsp;to lead a team of product managers focused on designing and optimizing digital acquisition journeys. In this role, you will be responsible for the strategy, execution, and performance of our acquisition experience across digital channels. You will manage a team of 4–6 product managers, ensuring seamless execution, cross-functional alignment, and continuous improvement of the acquisition funnel.This role is ideal for a leader who combines strategic thinking, digital expertise, and operational rigor to drive customer growth, deliver exceptional user experiences, and meet business goals in a compliant and customer-first way.Key Responsibilities<ul><li>Leadership &amp; Team Development<ul><li>Lead, mentor, and develop a team of 4–6 product managers, fostering a culture of innovation, accountability, and collaboration.</li><li>Establish clear goals, provide coaching, and ensure consistent delivery of high-quality digital products.</li></ul></li><li>Strategic Ownership<ul><li>Define the long-term vision and strategy for acquisition apply experiences, &nbsp;aligning with enterprise growth goals.</li><li>Partner with key stakeholders to create and deliver on the roadmap, setting priorities that balance business impact, customer needs, and regulatory requirements.</li></ul></li><li>Experience Management<ul><li>Oversee the end-to-end acquisition journey, ensuring it is seamless, accessible, and optimized for conversion.</li><li>Partner with Design and User Experience teams to drive human-centered design principles across all digital touchpoints.</li></ul></li><li>Operational Excellence<ul><li>Ensure acquisition journeys meet all accessibility, security, and compliance requirements.</li><li>Oversee quarterly control testing, RCSA activities, and policy alignment for acquisition experiences.</li><li>Drive measurement frameworks, reporting, and KPIs for acquisition funnel performance.</li></ul></li><li>Cross-Functional Collaboration<ul><li>Work closely with Analytics, Design , Marketing, Legal/Compliance, Engineering, and Operations to deliver cohesive and compliant acquisition experiences.</li><li>Serve as the primary business owner and advocate for the acquisition experience in enterprise forums.</li></ul></li><li>Innovation &amp; Growth<ul><li>Introduce new capabilities, testing strategies, and technologies to continuously improve acquisition.</li><li>Stay informed on digital trends and competitor strategies to keep the business at the forefront of customer acquisition.</li></ul></li></ul>Qualifications<ul><li>Bachelor’s degree required; MBA or advanced degree preferred.</li><li>5-8 years of experience in digital product management, with at least 3+ years in a leadership role managing product managers.</li><li>Proven track record of driving acquisition or growth initiatives at scale, ideally in a regulated industry.</li><li>Strong knowledge of digital funnels, conversion optimization, and data-driven decision-making.</li><li>Experience with A/B testing, analytics platforms, and customer feedback loops.</li><li>Deep familiarity with accessibility standards (WCAG) and regulatory considerations.</li><li>Exceptional leadership, communication, and stakeholder management skills.</li><li>Ability to balance strategy and execution, with a strong sense of accountability for results.</li></ul>Success in this role looks like:<ul><li>A high-performing team of empowered product managers delivering impactful results.</li><li>Acquisition journeys that are seamless, compliant, and continuously optimized for conversion.</li><li>Strong partnerships with marketing, technology, and compliance teams to accelerate delivery.</li><li>Clear visibility into performance, risk, and customer outcomes across acquisition channels.</li><li>Tangible growth in customer acquisition and digital adoption.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director-Digital Product Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.Join Team Amex and let's lead the way together.Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Business Operations team, within the Merchant Services – U.S. business, is dedicated to coordinating and managing risk remediation activities severing as a liaison between front line customer and market facing teams and our more formal control management and compliance partners. The team leads on local process excellence, identifying and implementing process improvement opportunities and closing control gaps through collaboration as well as coordinating audit response for parts of MS—U.S. and addressing emerging risks and policy adherence. This is a newly created team in the business, designed to play a pivotal role in shaping our strong risk management culture and to define our strategy and compliance efforts for the U.S.Key partners include U.S. Merchant Acquisition and Client Management, Control Management, General Counsel Office (GCO) and Compliance teams (among others).&nbsp;&nbsp;This Director of Business Operations position will report to the Vice President of Business Operations and be responsible for audit response and remediation management as well as serving a key stakeholder in Risk Assessment Unit (RAU) and Risk and Control Self-Assessment (RCSA) coordination. This colleague will lead a team of Sr. Managers and Analysts in these efforts ensuring timely responses, effective remediation management, effective new control implementations and more.Responsibilities:<ul><li>Support formal and informal MS—U.S. in audit work including preparation, response, and remediation. This includes review of responses, creation of supporting walk through materials, timely leadership updates, coordination across key stakeholders, etc.</li><li>Drive results through a team including Sr. Managers and Analysts.</li><li>Serve as a key stakeholder in the new Risk Assessment Unit (RAU) and Risk and Control Self-Assessment (RCSA) efforts across the business. Ensuring appropriate subject matter expert (SME) involvement, leadership updates, and cross-team coordination in the development and sustainability of work product</li><li>Lead special projects in support of risk management, process excellence, policy implementation and adherence, audit outputs, etc.</li><li>Oversee and maintain a robust control environment to monitor risk.</li><li>Lead ad-hoc cross team projects, as needed, based on resourcing and deadlines</li></ul>Qualifications:<ul><li>Decisive Self-Starter with high degree of accountability and experience leading matrixed teams through change.</li><li>Executive presence with ability to exercise sound business judgment and clear, independent decision-making.</li><li>Effective communication skills to lead, influence, and build consensus among senior leaders across different business groups.</li><li>Ability to manage multiple complex items simultaneously.</li><li>Experience leading cross-functional or broad stakeholder teams, driving towards goals in time-sensitive and rapidly changing situations.&nbsp;</li><li>Effective coach and people leader able to develop colleague talent and drive engagement.</li><li>Experience working with Control Management, GCO, Compliance, Risk, and/or Internal Audit.</li></ul><ul><li>BA/BS Degree, MBA Preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director, Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Supply Management (GSM) is responsible for helping Amex enhance the purchasing power of over $11B annual third party spend. We provide strategic consultation to the business and provide end-to-end procurement services. We improve the purchasing power of the Company to drive the best value from our supplier base which then frees up investment capacity for the Blue Box. GSM, together with our business partners, manages the supplier strategy for the Company, identifying and on-boarding new suppliers, realizing significant cost saves in addition to revenue generation relating to working with Global Commercial Services and Global Merchant Services to increase billings and merchant coverage and ensuring optimal user experience for Amex colleagues and suppliers.Strategic Sourcing and Business Enablement (SS&amp;BE) is responsible for helping Amex enhance its purchasing power with third parties, of which $3B is for Technology category. The role of Category Director – Technology is expected to lead best in class Category Management in pursuit of developing global category plans to support business unit and enterprise objectives bringing the best expertise, quality, and innovations to American Express through our third-party relationships. The role has oversight and responsibility for leading Technology Strategy planning and negotiations for Technology categories such as Infrastructure, Software as a Service and IT Labor.Key Responsibilities but not limited to:<ul><li>Develop global category management plans to meet business objectives, understand spend profiles, develop sourcing strategies, and complete industry benchmarking analysis.</li><li>Establish and maintain strong relationships with business partners to understand key business strategies, objectives, priorities and opportunities.</li><li>Prepare presentations and dashboards for internal partners and suppliers to meet enterprise objectives, enhance capabilities, protect the brand, realize saves, influence demand and drive other profit benefits to support growth.</li><li>Initiate and drive strategic activities across the global category that have major impact on revenue and profitability.</li><li>Negotiate key deals and contracts and complete supplier assessments and selections through RFx activities.</li><li>Key contact to senior and executive management and primary Relationship Lead across various business units and categories.</li><li>Partner across SS&amp;BE team to bring global value chain perspective and enterprise mindset to deliver significant value and savings to the enterprise.</li><li>Create a culture of strong critical thinking, financial analytics, external marketplace focus and partner closely with business units to influence and help drive key, strategic business decisions.</li><li>Collaborate with business leaders and the SS&amp;BE Source to Contract team to ensure efficient and effective delivery of contracting activities.</li><li>Cultivate partnerships with internal teams that support execution of the Category Plan and negotiations, including International Category teams, Third-Party Lifecycle Management, Finance, and the General Counsel’s Office to ensure synchronization of priorities to meet shared goals.</li></ul>Minimum Requirements:<ul><li>Understanding of end-to-end procurement process and/or the Technology category is preferred.</li><li>Strong track-record in people leadership – able to mentor, coach and develop immediate team and structure work to effectively prioritize and deliver high-quality output from an inclusive work environment.</li><li>Highly driven to collaborate with colleagues and business partners globally with a passion for enterprise thinking and partnering across multiple levels.</li><li>Excellent people and communication skills, including relationship management, negotiation, influencing, strategizing, planning and presentation.</li><li>Proven track record of data analysis and critical thinking to develop insights and recommendations, as well as developing presentations for senior audiences.</li><li>Ability to manage day-to-day business priorities along with long-term strategic deliverables.</li><li>Passion for using analytics to develop insights and recommendations, solve business challenges, improve customer experience, and drive bottom line results.</li><li>Positive attitude, flexibility, and ability to deal with ambiguity and rapid change.</li></ul>Preferred Qualifications:&nbsp;<ul><li>Masters Degree preferred</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Purchasing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.Overview: The Enterprise Business Learning team drives the growth of enterprise-critical capabilities that enable American Express to compete and lead in a rapidly changing environment. The Director, Enterprise Business Learning &amp; Change Management will lead the design and implementation of learning and change strategies that build critical business capabilities — with a particular focus on AI literacy and application, risk and compliance awareness, and business acumen across the organization.This role sits at the intersection of enterprise transformation, learning strategy, and change leadership. The ideal candidate is a strategic thought leader who thrives in dynamic environments, collaborates across functions, and influences at all levels to embed new skills, behaviors, and mindsets that accelerate business outcomes.Key Responsibilities:<ul><li>Design and deliver enterprise learning strategies that build future-ready skills, focusing on AI capabilities, risk and compliance, and business acumen.</li><li>Lead end-to-end change management programs to drive culture evolution and adoption of new enterprise capabilities.</li><li>Partner with functional SMEs, enterprise transformation leaders, and external vendors to co-create relevant, practical, and measurable learning experiences.</li><li>Translate strategic business needs into targeted learning plans tailored for key colleague segments and levels.</li><li>Establish clear metrics and feedback loops to measure program impact and inform continuous improvement.</li><li>Develop and present compelling narratives and insights using data, storytelling, and strong communication skills.</li><li>Partner closely with Risk, Compliance, and Privacy teams to ensure governance and control alignment.</li></ul>Experience:<ul><li>8+ years in enterprise learning, organizational change, or capability development.</li><li>Demonstrated experience designing and implementing enterprise-scale learning and change initiatives that drive measurable business impact.</li><li>Knowledge of AI concepts and applications in business, with the ability to translate them into accessible learning programs.</li><li>Strong understanding of change management methodologies and experience applying them in complex, regulated environments.</li><li>Excellent program management, stakeholder management, and communication skills.</li><li>Proven ability to work across highly matrixed organizations and navigate ambiguity with an enterprise mindset.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director, Business Learning & Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant and Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Merchant Acquisition and Supplier Enablement (MASE) team within GMNS is a nationwide organization comprised of over 160 professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance.&nbsp;&nbsp;The Director of Business Development (District Sales) will be a part of the Eastern Region of Merchant Acquisition and will be responsible for the development and execution of a winning sales strategy to sell merchant card acceptance to high value merchant prospects.&nbsp; This position will lead a district sales team of 5 virtual colleagues (Managers of Business Development) within a 7-state territory focusing on prospects that have an annual sales revenue up to $1B.&nbsp; This sales team generates top line growth while maintaining bottom line profitability and high margins for the Merchant Services – U.S. business. The Director of Business Development will be responsible for establishing an acquisition strategy, designing clear execution plans, developing, utilizing tools to manage the sales process, ensuring quantifiable metrics are in place and collaborating with other internal business partners to accelerate and drive the business.&nbsp; They must understand the diversity of needs within the territories in order to highlight the appropriate products and value propositions to drive profitable charge volume. In addition, leadership skills in developing and growing the team’s colleagues is a premium skillset required for this position.&nbsp; As coaches, we are leading our sales team through a transformation to a B2B-focused sales organization, operating in an increasingly competitive environment in an ever-rapid changing payment industry landscape.&nbsp;&nbsp;&nbsp;Key responsibilities include:&nbsp;&nbsp;&nbsp;<ul><li>Effectively managing and motivating the team’s performance and sales success&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Ensuring proper business process, conduct and compliance controls and adherence&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Providing regular and effective coaching to develop each team member’s sales effectiveness&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Ensuring the team builds and manages profitable pipelines&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Gathering and sharing best practices, sales strategies, as well as marketplace &amp; competitive intelligence&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Serving as an escalation point for team members to overcome both internal and external challenges&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Managing sales tracking reporting, expense processing, operating &amp; marketing budgets for the team&nbsp;&nbsp;&nbsp;</li></ul>Qualifications:<ul><li>Demonstrated sales leadership and ability to successfully lead people, drive performance and manage dynamic change&nbsp;&nbsp;</li></ul><ul><li>Keen focus on colleague development and building a thriving culture while leading the region to meet the business objectives of American Express&nbsp;</li></ul><ul><li>Experience in building, engaging and motivating a geographically dispersed team and driving team results effectively&nbsp;&nbsp;</li></ul><ul><li>Ability to build strong Blue Box linkages at all organizational levels and across multiple functions&nbsp;&nbsp;</li></ul><ul><li>Proven strategic thinking&nbsp;&nbsp;</li></ul><ul><li>Extensive negotiation experience&nbsp;&nbsp;</li></ul><ul><li>Strong financial/analytical skills&nbsp;&nbsp;</li></ul><ul><li>Problem solving and decision-making ability&nbsp;&nbsp;</li></ul><ul><li>Excellent oral and written communication skills&nbsp;&nbsp;</li></ul><ul><li>3-5 years people-leadership experience preferred&nbsp;</li><li>Candidate must reside within the geographical region of territory</li></ul>Applicant must have a valid driver's license. A motor vehicle records check will be conducted for all successful candidates at the time of offer. Disclosure of all moving violations within the last 3 years (Including, but not limited to: speeding tickets, refusal to submit to blood alcohol content, reckless driving, leaving scene of accident, and driver’s license suspension for moving violations) is required during the application process.&nbsp;Salary Range: $107,250.00 to $196,750.00 annually + sales incentive + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director-Sales (People Leader)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The American Express Corporate Affairs &amp; Communications (CA&amp;C) team is a strategic function that works to enhance and protect the American Express brand through public relations, social media and content development, colleague communications, and corporate social responsibility initiatives.We are seeking a strategic and experienced Crisis Communications leader to join our team. The individual will be responsible for developing and executing crisis communication strategies, playbooks, and messaging in support of the incident-management process for technology system outages, plus data security incidents. In addition, the individual will develop and execute an internal communications program to raise awareness of cybersecurity best practices, and lead communications planning and execution to support the global rollout of new or refreshed security tools and processes. The ideal candidate will have a strong background in internal communications, media relations, incident management, and crisis response, with a proven ability to manage high-pressure, quickly evolving situations and deliver effective communication solutions.How will you make an impact in this role?<ul><li>Collaborate closely with internal clients and partners to understand key stakeholders and potential technology-related crisis scenarios that may impact reputation.</li><li>Identify potential crisis scenarios and develop proactive crisis communication plans, protocols, and messaging to support enterprise incident management.</li><li>Provide strategic counsel to leaders and global media relations leads during crises, working as part of a cross-functional rapid-response team.</li><li>Serve as crisis-communications lead to draft statements, talking points, and Q&amp;As; coordinate necessary approvals; and interface with media relations and internal communications leads across the globe to understand and address their communication needs.</li><li>Monitor traditional and social media channels, as well as technology industry monitoring sites for emerging issues and crisis indicators, providing timely updates to clients, as appropriate.</li><li>Coordinate with legal counsel and other internal partners to ensure consistent messaging and alignment of communication efforts.</li><li>Conduct post-incident evaluations and debriefs to assess communication effectiveness, identify lessons learned, and recommend future improvements to help strengthen the company’s crisis-preparedness programs.</li><li>Develop and deliver crisis-communication playbooks and coaching to prepare key stakeholders for effective crisis response and media engagement.</li><li>Stay informed about industry trends, best practices, and regulatory requirements related to crisis communications and reputation management.</li><li>Develop and execute communication strategies to support internal security awareness campaign, as well as new or refreshed security tools or policy changes.&nbsp;</li></ul>Minimum Qualifications:<ul><li>7-10 years of experience in crisis communications supporting incident management and response technology system outages, plus data security and cybersecurity incidents; as well as experience in communicating the internal roll out of security-led initiatives, programs, and tools</li><li>Self-starter with the ability to work in a fast-paced environment while meeting goals and deliverables</li><li>Exceptional writing skills, including interpretation of technical information into language that is easily understandable by audiences with varying levels of technical knowledge</li><li>Proficient in Microsoft Word, PowerPoint, Excel, including the use of graphics for visual appealing PowerPoint presentations</li><li>Ability to provide after-hours and on-call support, when required</li></ul>Preferred Qualifications:<ul><li>Degree in Communications or related field preferred</li><li>Knowledge of related industry regulations, frameworks and standards preferred.&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director - Corporate Affairs & Communications (Crisis Communications)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Credit &amp; Fraud Risk (CFR) manages the risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service.&nbsp; Credit &amp; Fraud Risk is looking for a Director, Compliance to lead a diverse team of high-performing professionals focused on ensuring risk and control management is embedded in the day-to-day operations of our organization. This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies.The Director, Compliance will:<ul><li>Provide business specific compliance expertise, particularly in relation to identifying where compliance and regulatory risk is present in BU process and controls, specifically in Commercial &amp; External Fraud.</li><li>Implement policy and regulatory requirements, oversee execution of impact assessments and required changes, and oversee execution of initiatives to strengthen the BU’s compliance risk framework&nbsp;</li><li>Oversee compliance metrics tracking and reporting for the BU. &nbsp;Own, draft and update BU compliance procedures and communications for compliance related BU issues.</li><li>Support the mapping of compliance and regulatory risk to RCSA controls. Partner with key compliance and business partners across the Enterprise such as the&nbsp; General Counsel's Organization, Audit, and 2LOD Global Compliance and Ethics.</li><li>Provide view of compliance risk across BU, ensures consistent and effective implementation of risk management practices, and challenge controls and risk mitigation strategies</li><li>Serve as an escalation point for all Risk and Control issues across compliance risk and complaints for Credit &amp; Fraud Risk</li><li>Monitor emerging risk, trends and regulatory changes related to compliance risk, and recommend uplift to tools, processes, and methodologies to improve controls and manage risk proactively</li><li>Share Compliance Risk topical knowledge with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes&nbsp;</li><li>Review customer-facing materials related to credit and fraud decisioning</li></ul>Required Qualifications:&nbsp;<ul><li> Deep regulatory knowledge of the financial regulations applicable to the business. Including but not limited to Identity Theft Rules, Financial Crimes, Suspicious Activity Reports, Scams, Elder Abuse, Reg O, and Reg B.</li><li>6+ Years experience in risk management with deep understanding of compliance risk. Understanding of critical operational risk management lifecycle activities</li><li>Experience working with enterprise-wide systems, emerging technologies, and data analytics to enhance compliance risk detection and prevention capabilities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Proven ability to think strategically and lead and oversee large-scale, cross functional strategic initiatives</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in compliance at the following:&nbsp;<ul><li>Providing identification of compliance risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Ensuring activities are in alignment with standards set by specialist risk-stripe teams&nbsp;</li><li>Advising on decentralized risk types into broader operational risk policies and programs</li></ul></li><li>Proactive and adaptable in responding to shifting priorities and emerging risks</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director, CFR Compliance, Commercial & Fraud

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Banking Center of Excellence is a team within Global Commercial Services (GCS) at American Express. We seek to expand the concept of Card membership through a curated set of financial services products that deliver differentiated value. We are looking for colleagues who enjoy building products and experiences from the ground up, have a strong external perspective and like to roll up their sleeves to accomplish common goals.We are seeking a Director of Digital Product Management who will advance our banking vision by leading the delivery of core deposit products and experiences, with a particular focus on Account Governance capabilities. This role will work closely with our product management teams to define the roadmap for new products, features and enhancements with the goal of making deposit accounts an essential part of the customers’ financial lives. The Director will then work closely with their partner product and platform teams to design and deliver best in class experiences, like leading FDIC 370 product development for banking, data and reporting, and testing our capabilities. The candidate will need to bring a strong perspective, a passion for digital products and trends, a research and data driven approach and be able to make key decisionsKey Responsibilities:<ul><li>Work closely with deposits product management and American Express National Bank (AENB) strategy team to define a strategic roadmap</li><li>Work with key business partners to understand business needs and convert them to functional product requirements&nbsp;&nbsp;</li><li>Lead a product team to manage roadmap through design, solutioning and technical delivery, partnering closely with various platform and front-end engineering &amp; product teams</li><li>Responsible for the product roadmap for multiple business banking domains, sequencing the work as efficiently as possible to achieve product goals&nbsp;</li><li>Contribute to the definition of KPIs for products, guiding where and how to invest resources and prioritize new features</li><li>Create and manage a robust testing program for American Express Banking</li><li>Interpret customer needs, marketplace developments, competitive dynamics, and business goals to build break-through product recommendations</li><li>Lead and develop a diverse, hard-working team of Product Managers, and analysts to reach their goals and career aspirations&nbsp;&nbsp;</li><li>Partner with business development leaders to define partnership approach where applicable</li><li>Occasional travel</li></ul>Minimum Qualifications:&nbsp;<ul><li>Strong technical acumen; ability to solution around complex roadblocks</li><li>Ability to partner across a large organization to get things done</li><li>Enthusiasm and passion for technology and its application to build great products</li><li>Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities for innovation</li><li>Ability to assess risk and guide decision making effectively; comfort with operating without all the information</li><li>Awareness of consumer and business behaviors and digital trends in&nbsp;financial services, ideally deposit related</li><li>Authentic people leader with demonstrated ability to develop and engage colleagues and create an effective, inclusive and open culture</li><li>Adaptability and stamina to pursue innovation at a large company</li><li>Excellent interpersonal and written/verbal communication skills</li><li>Acts with high integrity; able to handle sensitive issues and maintain complete confidentiality</li></ul>Preferred Qualifications:<ul><li>Experience leading high functioning teams</li><li>Previous digital product management experience</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - Digital Product Management (Banking Account Governance)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services business is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. Within U.S. Consumer Services, the Consumer Banking Organization is committed to providing members with Everyday Banking products that give members unparalleled value, service and convenience. This recently formed team is driving AXP’s innovation for banking services, identifying Member needs’ and innovating around new digital banking products. This exciting opportunity is core to driving future success of American Express.&nbsp;The Director, Exam Management &amp; Governance, will lead a team that is responsible for ensuring our Consumer Deposit Products (Checking, Savings and Time Deposits) are operating in accordance with our promises to our members as well as meeting all regulatory and policy obligations. This leader will guide a dedicated team responsible for managing all regulatory audits and exams, third-party oversight, governance of Consumer Banking-owned procedures, Global Records Management (GRM), and tax information reporting. The Consumer Banking team is responsible for driving AXP’s innovation for banking services, identifying Member needs and innovating new digital banking products.&nbsp; This exciting opportunity is core to driving future success of American Express. &nbsp;Key responsibilities of this role include:<ul><li>Manage all regulatory audits and exams, ensuring timely, accurate responses and sustainable closure of findings. Drive proactive governance that anticipates risks before it surfaces and enabling an exam-ready, rather than exam-reactive team 1LOD.</li><li>Oversee third-party partners to ensure their execution aligns with regulatory standards, Amex policy, and contractual SLAs.</li><li>Maintaining rigorous record retention practices and adherence to American Express Global Records Management policies, controls, and standards within the product management team.</li><li>Lead ADA governance, ensuring our digital experiences meet accessibility standards and reflect our brand promise of inclusion.</li><li>Oversee and tax information reporting, ensuring we meet our obligation to furnish and file in an accurate, timely, and compliant manner.</li><li>Maintain a library of Consumer Banking Product Management procedures and standards and ensure annual review and approval.</li></ul>The following qualifications will be key to success:Ideal candidate will be highly execution focused with strong project management skills, outstanding leadership, excellent communication and influence management abilities as well as meeting the following:<ul><li>Prior experience in Consumer Deposits strongly preferred</li><li>Strong experience in past controls, compliance or operational excellence focused roles</li><li>Strong affinity for process management and quality assurance</li><li>Outstanding interpersonal, leadership and influencing skills with the ability to work with partners across different functions and connect with all levels of employees</li><li>Prior experience operating within complex, cross-functional teams</li><li>Excellent written and oral communication skills</li><li>Positive “roll-up your sleeves” attitude and ability to work with ‘start-up’ mentality</li><li>Ability to work well under pressure in a fast-paced environment to deliver multiple priorities under tight timelines</li><li>Committed people leader with high level of integrity and a track record of developing and inspiring others</li><li>7+ years of experience in financial services</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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