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*This is a remote position, but we are currently only able to hire within the U.S.Position SummaryThe Chief Growth &amp; Strategy Officer is an executive leadership role responsible for driving sustainable revenue growth by aligning digital strategy, client development, sales, marketing, and client success under a unified commercial vision. This role owns the entire client revenue lifecycle—from acquisition through retention—while ensuring Location3's digital capabilities and service offerings remain competitive and differentiated in the franchise marketing space.The CGSO serves as the primary architect of the company's go-to-market strategy and revenue engine, translating market opportunity into measurable growth outcomes.In addition, the right candidate will embody our company values: &nbsp;<ul><li>WE LOVE NEW IDEAS - Curiosity is in our DNA</li><li>WE ARE IN IT TOGETHER - Be a person people count on</li><li>WE ARE PROBLEM SOLVERS - THinking critically to bring solutions to the table</li><li>WE DO THE RIGHT THING - Make choices everyone can stand behind</li></ul> &nbsp;Expected Salary - Base salary of $200,000 annually depending on experience plus bonus. Additionally, our incentive plan provides the opportunity to earn even more.Key ResponsibilitiesRevenue Strategy &amp; Accountability<ul><li>Own company-wide revenue targets and develop the strategic roadmap to achieve them</li><li>Design and execute multi-year growth plans with clear milestones tied to revenue, margin, and client count objectives</li><li>Build and refine revenue forecasting models and pipeline management processes</li><li>Establish pricing strategies and packaging frameworks that maximize client value and profitability</li><li>Identify and pursue new revenue streams, service expansions, and vertical market opportunities</li></ul>Digital Strategy &amp; Market Positioning<ul><li>Define and evolve Location3's digital marketing methodology and competitive differentiation</li><li>Monitor emerging trends in local SEO, paid media, franchise marketing, and marketing technology to inform service development</li><li>Ensure the agency's capabilities remain ahead of client needs and market demands</li><li>Translate complex digital strategies into compelling value propositions for franchise decision-makers</li><li>Represent Location3 as a thought leader at industry events, conferences, and in trade publications</li></ul>Client Development &amp; Acquisition<ul><li>Lead business development strategy targeting franchise brands and multi-location businesses</li><li>Build and maintain C-level relationships with prospective and existing clients</li><li>Oversee the sales process from lead generation through proposal development and close</li><li>Develop strategic partnerships with complementary service providers, technology vendors, and industry associations</li><li>Create and refine the agency's pitch strategy and new business materials</li></ul>Client Success &amp; Retention<ul><li>Own client retention metrics and develop strategies to maximize lifetime value</li><li>Ensure alignment between client expectations and service delivery across all pods</li><li>Establish client health scoring and early warning systems for at-risk accounts</li><li>Lead strategic account reviews with key clients to identify expansion opportunities</li><li>Champion a client-centric culture across all revenue-generating functions</li></ul>Team Leadership &amp; Development<ul><li>Build, lead, and mentor high-performing teams across sales, marketing, and client strategy</li><li>Foster collaboration and alignment between commercial functions and delivery teams</li><li>Establish clear KPIs, performance metrics, and accountability frameworks</li><li>Recruit and develop senior talent to support growth objectives</li><li>Create career pathways and professional development opportunities for commercial team members</li></ul>Cross-Functional Alignment<ul><li>Partner with operations leadership to ensure service delivery supports growth commitments</li><li>Collaborate with finance on forecasting, margin analysis, and investment decisions</li><li>Work with the CEO and leadership team on strategic planning and organizational development</li><li>Ensure marketing, sales, and client success functions operate as an integrated revenue engine</li></ul>Drive data-informed decision-making through dashboards, reporting, and analyticsQualificationsRequired Experience<ul><li>12+ years of progressive experience in digital marketing, agency leadership, or commercial roles</li><li>5+ years in senior leadership with direct P&amp;L or revenue accountability</li><li>Proven track record of scaling revenue in a professional services or agency environment</li><li>Deep expertise in digital marketing disciplines (SEO, paid media, analytics, marketing technology)</li><li>Experience selling to and servicing franchise or multi-location businesses (strongly preferred)</li><li>History of building and leading high-performing commercial teams</li></ul>Skills &amp; Competencies<ul><li>Strategic thinker with the ability to translate vision into executable plans</li><li>Strong financial acumen including forecasting, pricing strategy, and margin management</li><li>Exceptional relationship builder with demonstrated success at the C-suite level</li><li>Data-driven decision maker comfortable with analytics and performance metrics</li><li>Compelling communicator and presenter; comfortable as an external spokesperson</li><li>Collaborative leader who breaks down silos and aligns cross-functional teams</li><li>Adaptable and resilient in fast-paced, evolving environments</li></ul>Education<ul><li>Bachelor's degree required; MBA or advanced degree preferred</li></ul>Success Metrics (First 12 Months)<ul><li>Develop and gain alignment on 3-year revenue growth roadmap</li><li>Achieve annual revenue and new client acquisition targets</li><li>Improve client retention rate by X%</li><li>Establish unified sales/marketing pipeline with clear stage definitions and conversion metrics</li><li>Build executive relationships with top 10 strategic accounts</li><li>Implement client health scoring and quarterly business review cadence</li></ul>Compensation Framework<ul><li>Base Salary: Competitive, commensurate with experience</li><li>Variable Compensation: Performance-based bonus tied to revenue growth, EBITDA performance, and client retention</li><li>Equity/Long-term Incentive: [If applicable]</li><li>Benefits: Comprehensive package including health, retirement, PTO</li></ul>About UsCreative Thinkers, Data Geeks &amp; Digital Enthusiasts — Location3 Media is a fully remote digital marketing company built to improve the findability and performance of consumer and retail brands through enterprise-level and local digital marketing solutions. Founded in 1999, Location3 has a staff of 60+ full-time employees who service global, national, and local brands. More than half of Location3's client base has partnered with the agency for at least three years, a testament to our consistent delivery of measurable results and long-term value.Location3 is looking for passionate people with innovative thinking who want to work with a performance-driven team. We emphasize working hard to bring our clients the results they seek and celebrating those wins together in a positive and fun work environment. We offer the benefit of being a remote work organization, but we also strongly believe that collaboration is key to driving outcomes. Our company culture, ongoing education and training programs, and technology infrastructure all contribute to achieving this goal. We also believe that bonding is equally important - whether it's in-person or over Teams. We have a dedicated in-person annual company retreat that includes our annual golf day as well as remote monthly events like learning hours, team happy hours, and team trivia that help to create synergy among colleagues and teams. On top of working and playing hard together, we also offer a very competitive benefits package, complete with medical, dental, vision, matching 401K, a wellbeing stipend, every other Friday off, remote work equipment, a remote equipment reimbursement and more.Location3 is committed to creating a diverse and inclusive company culture, and our team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under law. Additionally, Location3 is committed to diverse and equitable hiring practices. If you are a candidate who identifies as diverse and would like to self-identify, please let us know. Providing this information is completely voluntary.

Chief Growth & Strategy Officer

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The Global Commercial Services team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.&nbsp;The objective of the Global Commercial Services Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk&nbsp;(OR)&nbsp;within&nbsp;Business Unit&nbsp;(BU) processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.&nbsp;Global Commercial Services is looking for a Director of Control Management - Risk Assessment to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The Director Control Management - Risk Assessment will:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Lead and develop a team of Control/Risk Management professionals across various markets/office locations&nbsp;&nbsp;</li><li>Facilitate Business Units in their risk assessments performance (e.g., Risk Control Self-Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)</li><li>Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key Operational Risk (OR) trends, activities, and events to senior management, to facilitate informed decision-making</li><li>Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Champion risk management practices within the business</li><li>Be a key thought leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li><li>Experience leading teams in a fast-paced environment&nbsp;</li></ul></li></ul>ORMCMSalary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Director - Control Management - Risk Assessments (RCSA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business. Within GCS Products, the Commercial Card Product and Platform Development team is seeking a dynamic individual to help create and bring to market the next generation of card, virtual card, and spend controls capabilities through API products.<ul><li>Lead, inspire, and develop a strong performing team of product development professionals owning functional domains and API products</li><li>Define roadmap and dynamically prioritize business requests with engineering capacity to deliver competitive offerings that meet customer needs</li><li>Provide thought leadership during concept development, end-to-end user experience design, feasibility assessment, and delivery</li><li>Effectively engage multiple cross-functional partners to lead the end-to-end implementation of a new features and capabilities (e.g., Business, Engineering, Risk, Legal, Compliance, etc.)</li><li>Structure and lead team-wide processes, communications, and continuous improvement</li></ul>Minimum Qualifications<ul><li>7+ years’ experience in product development</li><li>Strong technical background with understanding of API and domain architecture</li><li>Proven ability to identify and understand business needs, turn them into technology solutions, and effectively prioritize the roadmap for delivery</li><li>Strong people leader with demonstrated ability to develop people and build highly effective and results-driven culture</li><li>Change agent not afraid to challenge the status quo, with an orientation toward process improvement and innovation</li><li>Prior experience leading large scale initiatives within a matrix environment</li><li>Proven thought leadership, able to identify and synthesize trends to provide valuable analysis and recommendations for improvement to leadership team</li><li>Strong collaborative, relationship management and conflict resolution skills. Consistent track record of engaging with and influencing partners in a matrix environment to achieve outcomes without direct responsibility</li><li>Ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds</li><li>Highly motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment</li><li>Embodies a "team" mentality in all that you do, with a proven ability to take ownership for progressing project delivery</li><li>Bachelor's degree in business, computer science, engineering, or a related field</li></ul>Preferred Qualifications<ul><li>Master’s degree</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director - Digital Product Management (Core Services)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Amex Digital Labs&nbsp;is responsible for&nbsp;catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.&nbsp;Amex Digital Labs&nbsp;is responsible for&nbsp;catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.&nbsp;The Labs Digital Payments team is hiring a product leader to focus on digital wallets growth and expansion. In this role you will lead a product team responsible for a portfolio of digital wallets, including Apple Pay, Samsung Pay and Amazon One. This product area is central to our mission to develop and grow products that make membership essential while generating revenue streams for American Express.How will you make an impact in this role?Working together with your team and Labs partners, you will lead:&nbsp;<ul><li>Product and Platform Strategy Development: Formulate a comprehensive strategy for the creation and expansion of digital wallet offerings and underlying platform capabilities—including agentic payments—grounded in user needs, the competitive landscape, emerging technologies, and strategic partnerships, and aligned with broader company goals.</li><li>Product Roadmap Management and Delivery Planning: Drive the development and execution of a detailed product roadmap, prioritizing features and enhancements to optimize user engagement, repeat usage, and best in class customer experience.</li><li>Cross-functional Collaboration: Collaborate closely with engineering, business development, enablement, and other stakeholders to ensure seamless integration of features, timely delivery, and alignment with technical feasibility and user experience standards.</li><li>Partner Management: Cultivate the relationship with partner counterparts in support of joint product goals.</li><li>User Insights &amp; Analytics: Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth.</li><li>Performance Monitoring &amp; Optimization: Establish key performance indicators (KPIs) and regularly monitor product performance to identify optimization opportunities.</li><li>Team Leadership and Coaching: Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture. Encourage innovation, continuous learning, and accountability to drive excellence in product development and delivery</li></ul>Minimum Qualifications:<ul><li>Experience in payments, commerce and AI, with demonstrated results driving meaningful value in customer facing experiences</li><li>Strong leadership skills and passionate about colleague development, with the ability to coach, mentor, and guide direct reports</li><li>A history of both managing scaled global products and transforming ideas into go-to-market capabilities</li><li>Technically literate with a deep appreciation of the engineering discipline and partnership</li><li>Experience successfully managing and growing partner relationships</li><li>Energy and drive to ensure that your product is successful and has an impact, with a keen eye for detail and ability to analyze key metrics to identify opportunities or problems</li><li>Clear and concise communication skills to convey product strategy and vision, adept at explaining complex concepts to a broad audience</li><li>Ability to prioritize roadmaps across multiple competing priorities and timelines, with high consideration of user needs, technical feasibility, and business outcomes</li><li>Clear understanding of customer research frameworks and principles; able to articulate a strong point of view that is backed by knowledge of the industry and customer needs</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Product Director - Digital Wallets, Amex Digital Labs

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.We are on a journey to create a best-in-class Product Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers.We are looking for a Product Director for the Sales Domain team within eCRMs. The Product Director will be essential to how we unlock scaled value and impact for the enterprise by supporting Merchantforce for Global Merchant Services (GMS). The Product Director will engage with key partners and users from GMS to understand the broader needs, opportunities, and trends; utilizing this knowledge to ensure Customer Relationship Management (CRM) Product offerings are comprehensive and ground-breaking.The Product Director will work with Product Managers to collect and communicate the strategic roadmap across Product Teams that ties our key assets and offerings together to ensure we are crafting processes and solutions that will sustain the organization through the near and long term. The Product Director will provide concise and clear updates across partner groups on the progress of projects and key results and facilitate the handoff of approved requests to the appropriate Product Management team. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results.&nbsp; Responsibilities:<ul><li>Interacting with customers across the Blue Box, GMS business stakeholders and end users, to identify needs, opportunities, and gaps, and solve problems.</li><li>Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations.</li><li>Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., change requests submitted/rejected and user satisfaction.</li><li>Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment.</li><li>Working alongside Product colleagues to continually improve products post-launch, prioritizing bugs and feature requests based on customer satisfaction.</li><li>Identifying opportunities and providing input on product vision, strategy, roadmap, and features for CRM platform, principally supporting sales capabilities.</li><li>Defining and continually refining feature priority with business leaders.</li><li>Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog;&nbsp;</li><li>Establishing the product’s goals and reviewing success metrics to achieve success.</li></ul>Qualifications:<ul><li>At least 8 years of demonstrated ability in product development and delivery with proven track record in defining winning product constructs and delivering a product roadmap.</li><li>A balance of technical knowledge and business acumen with a proven track record in launching software or services in partnership with engineering teams, and/or working cross functionally with multiple stakeholders and product development teams.</li><li>High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, and Agile product development.</li><li>Deep knowledge of Customer Relationship Management specifically the Salesforce Ecosystem</li><li>Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.</li><li>Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.</li><li>Ability to solve sophisticated problems and has a highly analytical approach.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

eCRMS Product Director

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This individual will lead and activate holistic go-to-market (GTM) strategies for new programs and products across all channels and the Middle Market segment. They will play a pivotal role in shaping marketing strategies and delivering compelling messaging and creative direction for top GCS priorities, with the goal of driving revenue, deepening customer engagement, and accelerating GCSM growth ambitions.This is a high-visibility, fast-paced, and dynamic role that requires a unique combination of strategic thought leadership, marketing expertise, and results-oriented execution. Success in this position hinges on strong partner management and influencing skills — including the ability to clearly communicate vision and progress to senior leaders while fostering collaboration across a diverse range of stakeholders (e.g., Marketing, GCS Product, GABM, and CA&amp;C).Key Responsibilities:<ul><li>Lead end-to-end GTM initiatives — from strategy development through launch execution — for high-priority, high-visibility GCSM growth initiatives</li><li>Define the vision, strategy, and roadmap for product and program launches and refreshes across GCS segments and channels, partnering closely with stakeholders across Marketing, GCS Product, GABM, CA&amp;C, GCO, and LOBCO</li><li>Leverage data and competitive intelligence to uncover actionable insights that inform marketing strategy, positioning, messaging, and creative development</li><li>Mobilize and align cross-functional teams to drive complex projects from ideation to measurable business impact in dynamic, fast-paced environments</li><li>Apply deep marketing expertise to connect efforts across teams, break down silos, and drive innovation through cohesive, customer-centric messaging</li><li>Inspire and influence teams and senior leaders through clear, compelling, and visually engaging communication</li></ul>Minimum Qualifications:<ul><li>Proven ability to drive clarity, structure, and measurable results in ambiguous, fast-paced environments; known for resilience, adaptability, and accountability.</li><li>Analytical problem solver skilled at synthesizing complex data into clear insights, strategies, and actionable recommendations, with strong contingency planning and issue resolution capabilities.</li><li>Exceptional communicator and storyteller — visual, written, and verbal — adept at tailoring messages for diverse audiences, including senior leadership.</li><li>Strong relationship builder with a track record of collaboration, influence, and negotiation across functions and levels.</li><li>Customer-first strategist with deep understanding of business drivers, competitive dynamics, and market trends; able to translate insights into impactful business actions.</li><li>Marketing strategy and execution expert with a proven record of leading and delivering large-scale, high-impact initiatives.</li><li>Recognized for a hands-on, proactive mindset, resourcefulness, and a strong drive for excellence and results.</li><li>Inspiring, committed people leader who motivates and guides teams through complexity, transformation, and change.</li></ul>Preferred Qualifications:<ul><li>8-10 years business experience preferred</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director - Corporate Program Marketing Strategy and GTM

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Director – Portfolio Management will report directly to the VP, Technology Portfolio Management (TPM), and partner across senior technology and business leaders to manage the Global Merchant &amp; Network Services (GMNS) Technology portfolio with an Operating Expense plan of $250M+. The successful candidate will have the ability to provide strategic insights to enable key investment decisions with a keen focus on operating expense management. In addition, this role will play a centralized role in coordinating variance reporting of Enterprise Critical Multiyear Initiatives and Enterprise Top Programs across the broader Tech Investment portfolio.The successful candidate will have deep investment analytics and financial management experience, relentless attention to detail, strong communication and influencing skills with extensive executive presentation experience, and the ability to build and leverage positive relationships across various teams. The role requires the ability to motivate a team in a highly dynamic environment, a transformational mindset with a passion for change, and the capability to deliver high-level support for evolving portfolios with enhanced technical skills.Key Responsibilities Include:<ul><li>Partner with Technology, LPM and Product leaders to define and plan the GMNS investment portfolio, continually prioritizing investments based on business/technical resource availability and business priorities.</li><li>Manage Senior Stakeholder Relationships providing guidance, understanding processes and best practices to drive to reduce risk, deliver on plan and drive optimal results.</li><li>Manage GMNST Opex including mitigating capacity risks, negotiating trade-offs, and ensuring headcount forecasts and actuals are accurate and aligned to financial targets.</li><li>Coordinate to provide quality monthly variance commentary for Enterprise Critical Multiyear Initiatives and Enterprise Top Programs within tight timelines.</li><li>Partner across LPM and LOB Planning Leads to drive annual and in-year planning processes to ensure Technology Investments are aligned to the highest priorities and optimized across spend categories</li><li>Provide data and insights to support capacity planning, annual planning to drive initiatives; identify pinch points, gaps or risk. Evaluate incoming demand against portfolio level capacity planning.</li><li>Prepare and review portfolio updates with Unit CIO and Product leaders.</li><li>Provide proactive insights to monitor and track initiative delivery versus cost/forecast and planned capacity.</li><li>Build and foster a strong partnership with Tech Finance to collaborate and create deliverables for forecasting, annual and long-range plans.</li><li>Lead with positivity to retain, recruit, and inspire team members through times of transformational change.&nbsp;</li></ul>Education &amp; Qualifications<ul><li>Bachelor's Degree in Finance, Computer Science, Information Systems, Business Administration, or other related field, MBA preferred</li><li>Ability to define plans to achieve long-term goals and analyze current technology landscape to forecast future trends and challenges. Setting a clear direction to ensure technology initiatives align with business objectives and prepares the organization for future opportunities and potential risks.</li><li>Ability to visualizes, constructs, and delivers compelling narratives for the appropriate audience supported by data in a way that provides contexts to inform business decision making.</li><li>Prior experience in financial scenario forecasting, data analysis and executive summarization to avert risk and drive actions</li><li>Demonstrated advanced Technical Skills, including but not limited to Power BI, Apptio, advanced Excel, TM1, Oracle and AI tooling (including ChatGPT and Copilot). Experience leveraging automation to create efficiencies.</li><li>Experience in building, leading, and mentoring diverse and global teams.</li><li>Excellent relationship skills and ability to interact with senior leaders with poise and confidence, influence management at all levels of the organization including the ability to partner cross-functionally with business partners with competing priorities and needs.</li><li>Demonstrated ability to give effective presentations and communications to all levels of leadership.</li><li>Strong knowledge of Tech Investment processes and tooling that drive Technology resource and financial management with an understanding of risk, controls, and compliance needs</li><li>Passion for continual improvement and process design; seeks new ways to improve effectiveness, quality, and compliance</li><li>Confident and clear communication and relationship building skills, with the ability to navigate through conflict, influence leaders and drive progress in decision making</li><li>Ability to work autonomously and proactively to drive result</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director, Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As part of the Finance Data Governance Organization (FDG) within Corporate Controllership, this role will execute the strategic vision for financial data governance, drawing on deep industry experience from large financial institutions. The successful candidate will bring a strong command of regulatory expectations, enterprise-scale data governance practices, and the complexities of financial reporting within highly regulated environments. How will you make an impact in this role?<ul><li>Lead the Data Steward team, supporting implementation of the Enterprise Data Governance Policy requirements within various critical Finance systems/processes.</li><li>Serve as a liaison between Business/Functional areas and Technology to ensure that data related business requirements for governing data are clearly defined, communicated, and well understood.</li><li>Lead the integration of Finance applications with various Data Governance tools.</li><li>Apply insights and proven frameworks from large financial institutions to strengthen data governance.</li><li>Lead data stewardship models, accountability structures, and high-integrity data quality standards across finance functions.</li><li>Partner with various enterprise teams to harmonize data practices, mitigate risk, and support reliable reporting.</li><li>Serve as a representative in various data management forums, audit reviews, and regulatory interactions related to data.</li><li>Oversee the implementation of controls, monitoring, and issue remediation plans for critical financial datasets and systems.</li></ul> Minimum Qualifications<ul><li>10+ years of progressive leadership experience in finance, data governance, or regulatory compliance, preferably within a global financial institution.</li><li>Demonstrated ability to operate at scale in complex, matrixed environments.</li><li>Expertise in financial data architecture, governance frameworks (e.g., DAMA-DMBOK), and regulatory compliance requirements.</li><li>Familiarity with enterprise data platforms, metadata management, and data quality tools used in top-tier banks or financial institutions.</li><li>Exceptional leadership, stakeholder engagement, and executive communication skills.</li><li>Bachelor’s degree in Finance, Accounting, Business, or related field.</li></ul> Preferred Qualifications<ul><li>Advanced degree.</li><li>Professional Certifications (e.g. CDMP, CPA, CISA).</li><li>Experience working for a regulatory agency.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director - Finance Data Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant Services (GMS) Pricing team is responsible for the single largest source of American Express’ revenue: Merchant discount revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, we drive merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture and innovative pricing solutions.&nbsp;The Payments landscape is evolving fast, and the need to monitor, understand and react to our competitive environment is greater than ever. With that, the Director of Competitive Intelligence will be responsible for building and maintaining a global, best in class view of competitive network and acquirer pricing through research, analysis, and modeling; and driving the strategic work of evolving our core pricing principles to align price with value delivered to our merchants. The successful candidate will report to the Vice President of GMNS Pricing - Global Pricing Strategy and will have considerable exposure to senior leaders in GMNS and across the Blue Box.&nbsp;Job Responsibilities<ul><li>Oversee, maintain and lead all Competitive Intelligence (CI) activity, models, and pricing strategy projects to support optimal decision making.</li><li>Stay abreast of regulatory changes globally and assess implications together with industry dynamics through internal and external resources in compliance with company policies.</li><li>Leverage competitive insights and internal targets to:<ul><li>Refine existing merchant pricing initiatives across merchant segments and countries.</li><li>Design merchant pricing strategies for new emerging payment models.</li><li>Provide consultative support to Regional Pricing teams on all competitive intelligence projects.</li><li>Develop internal and external materials to educate and update business partners and senior leadership on competitive dynamics, implications, and quantify the AXP value proposition.</li></ul></li><li>Lead a team of three Senior Managers.</li></ul>Qualifications<ul><li>6+ years’ experience in Management Consulting, Corporate Strategy, Banking, or the Payments industry.</li><li>Bachelor’s degree required; MBA or relevant graduate degree strongly preferred.</li><li>Experience in and/or significant exposure to the payments industry with a solid understanding of business model drivers.</li><li>Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of data.</li><li>Strategic thought leader with the ability to work through unstructured problems and develop clear action plans.</li><li>Strong relationship management and collaboration skills – ability to manage external vendors and internal stakeholders.</li><li>Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders.</li><li>People leadership experience.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Pricing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp; Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp; The fraud landscape is dynamic, and the modus operandi are always evolving, with fraudsters becoming ever more sophisticated and leveraging new technology for committing fraud. At the same time, the advent of Agentic AI and Agentic commerce is driving exciting innovations in the payments space, but also creating new attack vectors for fraudsters. &nbsp;Addressing these trends will require rapid and effective decision making, strong collaboration with internal and external partners and a strong external focus to stay plugged in to innovations, new form factors and of course adaptations by fraudsters. The successful applicant will play a crucial role within the Fraud Risk Management Team leading fraud strategy for agentic commerce payments as well as the associated servicing strategy. This role has direct and material impact on our company’s profitability and brand, both in terms of managing fraud losses as well as driving customer experience at point of sale. The objective for the team is to drive profitable business growth by reducing the risk of fraud while supporting the rapid roll out of &nbsp;agentic commerce use cases. &nbsp;The incumbent Director would lead a team of 3 data science/risk management professionals who develop industry leading fraud and servicing strategies to maintain low fraud rates. In addition to creating strategies to reduce fraud rates, the responsibilities include driving the servicing strategy for Agentic Commerce, as well coordinating with key partners, including fraud teams, product owners and Agentic providers to manage the roadmap of Agentic commerce launches, ensuring fraud requirements are incorporated appropriately into the roadmap. Key Responsibilities:<ul><li>Lead fraud loss prevention for Agentic Commerce for the proprietary card portfolio.&nbsp;</li><li>Drive the strategies, capabilities and analytics supporting fraud-related servicing for Agentic Commerce</li><li>Minimize Unprofitable Fraud Related Disruptions, with specific focus on Fraud Strategy Controls.</li><li>Address Emerging Agentic Fraud Trends &amp; Monitor Key Metrics to Take Corrective Actions.</li><li>Conceptualize and implement new variables which would help in reducing approved fraud and enable industry leading customer experience.</li><li>Lead the investigation of agentic fraud cases to identify gaps in our processes and drive remediation.</li><li>Partner with product and technology teams to develop and implement appropriate controls.</li><li>Coordinate with key partners, including fraud teams, product owners and Agentic providers to manage the roadmap of Agentic commerce launches, ensuring fraud requirements are incorporated appropriately into the roadmap</li></ul>Minimum Qualifications<ul><li>Strong analytical and problem-solving experience.</li><li>Exceptional ability to think both strategically and analytically.</li><li>High energy with ability to adapt to dynamic fraud landscape and changing business priorities.</li><li>Strong project management skillset, comfortable with driving requirements for integrated technology platforms.</li><li>Demonstrated ability to influence alignment across a range of goals, including ability to find win-win solutions with partners.</li><li>Proven track record of thought leadership and collaboration.</li><li>Ability to navigate through ambiguous problems, be creative and manage multiple concurrent projects in a dynamic environment.</li><li>Advanced degree in quantitative field and prior leadership experience in the payments business, or fraud risk management.</li><li>Experience/knowledge of Agentic Payments/AI preferred</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

25 Leadership / Executive Board Full Time Jobs