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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside versatile engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology of #TeamAmex.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Enterprise Communications Platform provides uni and bi-directional cross-channel communications and brings an Enterprise and Customer First approach. It encapsulates domain agnostic generic technology functions into Enterprise Shared Services to promote re-usability and consistency across communication journeys.&nbsp;&nbsp;Our platform primarily focuses on fulfillment and delivery of servicing related Customer Communications irrespective of communication channels like Email, Letters, Push Notification, SMS, WhatsApp, Secure Message Center etcYou will be a member of a product delivery team reporting to a Director of Product Delivery &amp; Integration, Engineering Director, VP or Business Leader. You will be responsible to Drive processes and execution oversight for Agile Release Trains. Resolves or raises impediments, manages risk, and promotes relentless improvement throughout the organization. Responsible for facilitating program/ release level events such as Program Increment planning, Inspect and Adapt and the Scrum of Scrums.Key Responsibilities:<ul><li>Facilitate and Leads Program Execution.</li><li>Drives program/release level processes for an Agile Release Train demonstrating stellar servant leadership, coupled with domain knowledge and technical savvy</li><li>Facilitates Program Increment planning meetings with leadership, business stakeholders, product management and delivery teams on the Agile Release Train(s).</li><li>Support program level meetings in partnership with product management and system architect(s) to aid in the preparation, readiness and prioritization of features for future PI planning sessions.</li><li>Ensures strategic alignment for the train across organizations and teams.</li><li>Partners with Business Owners, Product Managers and Product Owners to help assure strategy, vision and road map alignment and execution.</li><li>Ensure value is achieved by the train on behalf of end users via the program predictability measure.</li><li>Assists with economic decision making by supporting Program Epic and Feature estimations by program team and roll up to program/ release level visibility (overarching team roles).</li><li>Guidance to ensure the timely identification and prioritization of technical infrastructure to support implementation of priority features and enablers e.g. Architectural Runway.</li><li>Promotes compliance with SDLC standards across the Agile Release Train.</li><li>Ensures data integrity for the Agile Release Train within the Agile Management tools.</li><li>Works in partnership with Product Management and Owners, as well as the core and extended Technology teams including Architect(s), to create and prioritize the program backlog.</li><li>Coaches and mentors’ teams to adopt the AET SDLC process, Agile values, principles and practices, and actively encourage teams to reflect upon and improve their value delivery capacity.</li></ul>Minimum Qualifications<ul><li>Bachelor’s Degree in Computer Science, Computer Engineering, or other technical subject area, or equivalent work experience required or advanced degree preferred.</li><li>10+ years of experience in a professional environment. 4+ years of Scrum Master experience and 7+ years relevant Program/Project Management experience is required.</li><li>Experience with design and coding across one or more platforms, languages &amp; frameworks preferably Java J2EE, Node. JS, Spring MVC, React.</li><li>Experience in RDMS (Oracle, DB2) and NoSQL DBs like Mongo, Redis, Cassandra, etc.</li><li>Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions.</li><li>SPC or SA certification required.</li><li>Strong facilitation and communication skills.</li><li>Demonstrates proficiency in Agile/Lean/SAFe Principles and Frameworks quality and testing best practices</li><li>Ability to drive value delivery. Possess a high degree of technical savvy, with a keen ability to learn about new technology quickly and easily.</li><li>RTE certification and PMI ACP Certifications is good to have.</li></ul>Preferred Skills:<ul><li>Great Adaptive Communication and good at Agile Practices.</li><li>Strong Industry and Company Knowledge.</li><li>Organizational Change Management and a Technical Savvy.</li><li>Good knowledge on Technology Industry Trends.</li><li>Good Adaptability, Collaboration &amp; Teamwork skills.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, thenature of the position, cost and applicable laws, American Expressmay provide visa sponsorship for certain positions.

American Express

Release Train Engineer - Enterprise Communications Platform

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Brand Manager will play a vital role in overall brand strategy and go to market campaigns that support all AutoNation products &amp; services. This individual will be responsible to managing multiple working relationships within and outside of the organization as they work to ensure all internal and external communications align with overall brand strategy, look and feel.Organizational Relationships: The Manager, Brand will report directly to the Sr. Director, Brand and establish and nurture strong relationships with marketing leads, ensuring seamless collaboration and synergy in implementing brand initiatives. Additionally, this individual will actively engage with cross-functional departments including Operations, HR, and other key stakeholders across the organization. Job Responsibilities: •&nbsp;&nbsp; &nbsp;Manage a comprehensive brand strategy aligned with our company's vision, values, and business goals.&nbsp; •&nbsp;&nbsp; &nbsp;Continually refine and evolve our brand positioning to remain relevant and competitive in the market. •&nbsp;&nbsp; &nbsp;Define and communicate the brand's purpose, values, and mission to internal and external stakeholders. •&nbsp;&nbsp; &nbsp;Maintain an understanding of market trends, consumer insights, and competitive landscapes to refine and enhance the brand's positioning. •&nbsp;&nbsp; &nbsp;Collaborate with cross-functional departments to ensure AutoNation’s business goals are represented and aligned within marketing efforts. •&nbsp;&nbsp; &nbsp;Facilitate monthly cross-functional planning meetings, ensuring deliverable timelines are met across teams. •&nbsp;&nbsp; &nbsp;Ensure brand consistency across all platforms. •&nbsp;&nbsp; &nbsp;Demonstrate and advocate company vision, mission, and values. Adhere to company policies and procedures. •&nbsp;&nbsp; &nbsp;Manage relationships with agencies, ensuring SLAs and allocated budgets are maximized. Qualifications: •&nbsp;&nbsp; &nbsp;Bachelor’s degree in marketing, Business Administration, or a related field. MBA is a plus. •&nbsp;&nbsp; &nbsp;Proven experience in automotive marketing or related industries, with a focus on marketing strategy development and execution. •&nbsp;&nbsp; &nbsp;Strong grasp of branding principles, market trends, and consumer behavior. •&nbsp;&nbsp; &nbsp;Must have experience managing multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment. •&nbsp;&nbsp; &nbsp;Demonstrated ability to build and maintain strong relationships with internal and external stakeholders. •&nbsp;&nbsp; &nbsp;Exceptional communication and presentation skills, both written and verbal. Capable of inspiring and guiding cross-functional teams. •&nbsp;&nbsp; &nbsp;Experience with market research, competitive analysis, and customer insights to drive product planning and decision-making. •&nbsp;&nbsp; &nbsp;Strategic thinker with a creative approach to problem-solving. •&nbsp;&nbsp; &nbsp;Familiarity with automotive industry trends and best practices is preferred. •&nbsp;&nbsp; &nbsp;Must meet company’s requirements for employment. Physical Requirements: •&nbsp;&nbsp; &nbsp;Business travel (up to 30%) •&nbsp;&nbsp; &nbsp;Standard office environment<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Brand Strategy & Creative Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?American Express National Bank is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products, accounting for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB. It also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the teams including Enterprise Control Management.The Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.How will you make an impact in this role?&nbsp;The Senior Analyst - Enterprise Control Management, Learning &amp; Communications will be responsible for supporting the execution of learning and communications strategies aimed at enhancing the understanding and awareness of operational risk management practices across the 1st Line of Defense (1LOD).Responsibilities Include:<ul><li>Support the development and delivery of communications to the 1LOD.</li><li>Manage the delivery of content for a variety of communication channels; write, review, edit and proofread content.</li><li>Consult with stakeholders and leadership in the planning, creation, and delivery of communications.</li><li>Co-own oversight of the ECM intranet site – inclusive of content development, design, and measurement.</li><li>Monitor, evaluate, and report on performance of communications activities; make recommendations based on findings/opportunities discovered.</li><li>Co-manage editorial calendar, ensuring alignment with ECM’s priorities.</li><li>Create and maintain distribution lists for target audiences.</li><li>Support the assignment of trainings; manage attendance tracking and reporting.</li></ul>Minimum Qualifications:<ul><li>1 to 4+ years of experience in supporting the development and execution of training &amp; communication strategies. Financial services experience is preferred.</li></ul>Preferred Qualifications:<ul><li>Familiarity with relevant regulations and experience in ensuring compliance within a communication environment.</li><li>Ability to support continuous improvement in communication effectiveness, utilizing innovative methods.</li><li>Strong communication and collaboration skills within a matrix organization, with an ability to engage with diverse stakeholders.</li><li>Ability to identify important areas in communication and prioritize work accordingly.</li><li>Experience in supporting transformation and change initiatives within an organization.</li><li>Experience in designing and implementing communication programs.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Strong consultation, communication, facilitation, and presentation skills; ability to understand challenges and articulate them into actionable plans.</li><li>Background in risk management or related industry knowledge.</li></ul>ORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Analyst - Enterprise Control Management, Learning & Communications

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?AutoNation, the nation’s largest and most admired Dealership group, is in an exciting phase of innovation and growth. We are looking for an entry level Customer Relations Specialist I (CRS) to join our exciting and expanding team! AutoNation’s Customer Relations Operation (CRO) is located in the Fort Lauderdale, FL corporate office. We are enthusiastic about serving customers, continuous improvement, and providing excellent service. This mission is central to how each member approaches their work. The team culture is collaborative, inclusive, and energetic. We enjoy contributing to the company’s continued success. The Customer Relations Specialist (CRS) handles and resolves inquiries from both external and internal customers. AutoNation Serving over 300 locations across 20 states, and the CRS team represents the company's front line. They address a variety of cases, from general information requests to product concerns and minor complaints. This role requires strong problem-solving skills to manage moderately complex issues, deescalate conflicts, and consistently maintain a calm, professional demeanor. The CRS serves as a customer advocate, conducting thorough research and applying strong business judgment to offer effective solutions. CSRs are skilled in utilizing various resources and tools to resolve cases efficiently and provide outstanding customer experience. These tools may include platforms such as AutoNation.com, Help Desk, eLeads, Customer 360, and BPMS for addressing cases and responding to general inquiries. The Specialist is an experienced and professional communicator, adept at engaging through phone, email, and social media channels. This is a critical role with high visibility and regular interaction with store operations, and corporate support functions. Achieving production goals, accurate documentation and consistent execution of standard processes core are areas of ongoing performance evaluation.Job Responsibilities:· Execute all standard call management process steps. Complete required call documentation, while maintaining ongoing database accuracy of logged information for assigned case portfolio.· Deescalate situations while maintaining a calm and professional demeanor.· Serve as liaison between customer, store operations and corporate support functions to research and resolve inquiries and/or complaints.· Teammates are typically assigned (20-30) new cases daily to achieve established production and quality standards.· Report website related issues.· Proactively deliver superior service in response to inbound customer correspondence related to vehicle purchase, service or repair issues.· Provide backup support for AutoNation Parts activities by researching and delivering information related to order status.· Serve as liaison between customer, store operations and corporate support functions to research and resolve inquiries and/or complaints.· Teammates are typically assigned (20-30) new cases daily to achieve established production and quality standards.· Provide exceptional service in response to inbound customer inquiries through email, chat, and phone, while fostering strong customer relationships to enhance the company's reputation.· Other duties as assigned.Qualifications:· Undergraduate degree in business or a related field of study· 3-5 years of Customer Relations experience (Automotive exposure preferred)· 3-5 years of experience handling complex and escalated customer complaints· Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) applications· Proficient user of all major social media platforms (Facebook, Twitter, LinkedIn, etc.)· Exceptional verbal, business writing, and social media communications capabilities· Demonstrated problem-solving, time management, organizational and documentation skills.· Understanding of the automotive industry.Experience:· Undergraduate degree in business or related field of study preferred· 2-3 years of Customer Relations experience (Automotive exposure preferred)· 2-3 years of experience handling complex and escalated customer complaints· Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook) applications· Proficient user of all major social media platforms (Facebook, Twitter, LinkedIn etc.)· Exceptional verbal, business writing and social media communications capabilities· Demonstrated problem solving, time management, organizational and documentation skillsSkills:· Ability to think critically when faced with a problem or task· Ability to demonstrate genuine courtesy, diplomacy and empathy· Ability to work proactively, develop and maintain productive working relationships· Ability to maintain confidentiality, demonstrate good judgement and critical thinking· Ability to manage multiple tasks simultaneously in a fast paced and dynamic environment<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Customer Relations Specialist

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Reporting to the Director of Merchandising, the Merchandising Specialist (MS) produces AutoNation’s merchandising assets for local promotional offers, national campaigns and events in support of AutoNation and OEM initiatives. The individual leads coordination of channel activation and agency production related activities. The Specialist works directly with Field Marketing, OEM Ad Planners, internal Marketing stakeholders, and agency partners to procure offer content on a routine basis. In addition, the MS conducts necessary diligence and facilitates the disclaimer/legal review process while ensuring overall content accuracy of finished assets. The MS works directly with corresponding Local Marketing Managers (LMM) to execute merchandising development and activation processes for local, regional, and national efforts. In addition, the Merchandising Specialist administers and maintains the related systems and tools.Organizational Relationships:Reports to the Director, Merchandising with a dotted line to the Manager of Content Planning. The Specialist works extensively across corporate marketing functions and Market teams.&nbsp; The MS collaborates within the overall Brand Team to ensure store specific content aligns with overall AutoNation Brand campaigns, supports OEM initiatives, and is consistent with local needs to drive production efforts and ensure deadlines are achieved.Job Responsibilities:Facilitate development of integrated local and national campaigns while driving cross channel adoption Participate in monthly content planning meetings, contributing OEM specific content and incorporating events into overall marketing strategies Implement manufacturer offers and promotional event details to produce assets for Customer facing communications and marketing campaigns Build Ad Specials and coordinate production of promotional assets with agency partners Develop OEM Brand subject matter expertise, including guidelines, events and launches, and guide the Team towards the inclusion of content within overall strategy Support OEM brand specific marketing efforts and business needs by leading ad-hoc communication development at a localized level Drive implementation of OEM, legal and AutoNation guidelines as well as ensure overall compliance Process and input job request into Job Management System (JIRA), drive channel assignments and achieve defined SLAs Manage third party and channel Production Schedule as well as develop and administer remediation plans as required Demonstrate and advocate company vision, mission, and values. Adhere to company policy and procedures Other duties as assignedQualifications:Bachelor’s degree in Marketing or related field. MBA preferred Minimum 5 years marketing and/or agency account service.&nbsp; &nbsp; &nbsp; &nbsp; Demonstrated project management and organizational competency Demonstrated campaign development and administration experience Experience working with high volume, detailed work processes and deadlines Ability to work cooperatively with internal and external departments Strong organization, interpersonal and influencing skills In depth knowledge of the Microsoft Suite (Word, Excel and PowerPoint) Demonstrated ability to handle multiple concurrent projects while meeting deadlines Must meet company’s requirements for employmentPhysical Requirements:Light travel (up to several days per year) and Standard office environment<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Marketing Content Specialist

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Sr. Specialist for After Sales Marketing Strategy &amp; Planning will play a critical role in supporting AutoNation’s after sales strategy by leveraging data analysis, market research, budget management, and strategic insights to drive revenue growth, optimize customer retention, and enhance operational efficiencies across marketing channels. This role is instrumental in enhancing visibility into key performance metrics, optimizing budgets, understanding industry trends, analyzing traffic patterns, and delivering actionable insights. The Sr. Specialist will proactively identify opportunities to improve after-sales profitability, influence strategic decision-making through data-driven insights, and collaborate with cross-functional teams to ensure operational excellence. Additionally, the Sr. Specialist will assist in creating compelling presentations for internal and external stakeholders. The ideal candidate will possess strong analytical skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment.Organizational Relationships: The Sr. Specialist for After Sales Strategy &amp; Planning directly reports to the Director, After Sales Marketing Strategy &amp; Planning with extensive interaction across the Marketing organization and analytics teams. They will establish and maintain productive relationships with After Sales field and operational teams and other key stakeholders across the organization. Job Responsibilities: 1.&nbsp;&nbsp; &nbsp;Budget Management: a.&nbsp;&nbsp; &nbsp;Reconcile, forecast, and track After Sales marketing budget. b.&nbsp;&nbsp; &nbsp;Advise on strategic shifts in spend by channel to maximize efficiency and ROI. c.&nbsp;&nbsp; &nbsp;Ensure financial plan adherence and provide insights to support decision-making. 2.&nbsp;&nbsp; &nbsp;Analytics &amp; Reporting: a.&nbsp;&nbsp; &nbsp;Track ROI by channel and campaign, leveraging analytics tools and custom reporting to identify opportunities for improvement. b.&nbsp;&nbsp; &nbsp;Develop robust test briefs and reporting systems in collaboration with analytics teams to enhance visibility into existing initiatives, new initiatives, traffic patterns, customer retention, campaign performance, and other key KPIs. c.&nbsp;&nbsp; &nbsp;Provide insights to support customer lifetime value and cross-sell strategies, driving retention across business lines. 3.&nbsp;&nbsp; &nbsp;Market Research &amp; Insights: a.&nbsp;&nbsp; &nbsp;Conduct competitive analysis and monitor industry trends to identify opportunities, assess potential challenges, and provide strategic recommendations to inform marketing strategies. b.&nbsp;&nbsp; &nbsp;Develop actionable insights to identify new opportunities, optimize marketing initiatives, and enhance customer offers. 4.&nbsp;&nbsp; &nbsp;Presentation &amp; Communication: a.&nbsp;&nbsp; &nbsp;Translate data-driven findings and recommendations into clear, compelling reports for marketing director, and stakeholders at corporate and in the field. b.&nbsp;&nbsp; &nbsp;Prepare monthly presentations to share insights on KPIs, existing and new marketing initiatives, and market intelligence, for after sales marketing director and after sales marketing manager. 5.&nbsp;&nbsp; &nbsp;Offer Implementation: a.&nbsp;&nbsp; &nbsp;Manage and enhance the process of implementing offers from field teams and ensuring their accuracy and timely input into systems. b.&nbsp;&nbsp; &nbsp;Collaborate with marketing channel partners to distribute offers across customer-facing platforms. 6.&nbsp;&nbsp; &nbsp;Champion the company's vision, mission, and values, while adhering to all policies and procedures. 7.&nbsp;&nbsp; &nbsp;Ability to collaborate in a team environment and perform any additional duties as assigned.Desired Attributes 1.&nbsp;&nbsp; &nbsp;Results-oriented with a focus on delivering high-quality work under tight deadlines in a dynamic environment. 2.&nbsp;&nbsp; &nbsp;Strong attention to detail, critical thinking, adaptability, and a proactive approach to problem-solving. 3.&nbsp;&nbsp; &nbsp;Eagerness to grow within the company, with aspirations for roles in management or marketing channels.Qualifications: 1.&nbsp;&nbsp; &nbsp;Bachelor’s degree in Marketing, Business, Data Analytics, or a related field preferred. 2.&nbsp;&nbsp; &nbsp;Marketing analytics experience required (3+ years) or a related field. 3.&nbsp;&nbsp; &nbsp;Proficiency in Excel, Analytics tools such as Tableau or Qlik, Google Analytics, and PowerPoint. 4.&nbsp;&nbsp; &nbsp;Strong analytical skills with experience in ROI tracking and forecasting/budgeting. 5.&nbsp;&nbsp; &nbsp;Cross-functional exposure and demonstrated ability to liaise and partner with internal and external departments. 6.&nbsp;&nbsp; &nbsp;Excellent organizational and multitasking abilities to manage tight deadlines and multiple priorities. 7.&nbsp;&nbsp; &nbsp;Exceptional communication and presentation skills, both written and verbal. 8.&nbsp;&nbsp; &nbsp;Familiarity with automotive industry trends and best practices is preferred. 9.&nbsp;&nbsp; &nbsp;Must meet company’s requirements for employment.Physical Requirements: 1.&nbsp;&nbsp; &nbsp;Business travel (up to 15%) 2.&nbsp;&nbsp; &nbsp;Standard office environment Next Possible Position: This role offers a clear growth trajectory from Sr. Specialist to Manager and beyond, with opportunities to transition into various field marketing or channel marketing roles.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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