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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.GMNS Risk ManagementAmerican Express has a network that connects millions of consumers, merchants and businesses around the globe in a payments and commerce ecosystem that creates value for all its constituents.Our Global Merchant &amp; Network Services (GMNS) Risk Management Team stands behind each of these purchases, thus protecting this network of millions of consumers, merchants and businesses.This role presents an exciting opportunity to work in a fast-paced and dynamic environment, leveraging large amounts of linked and unstructured data within the Third-Party Processing (TPP) Portfolios as well as the wider GMNS Risk portfolio as a whole.This position requires a highly organized person with excellent analytical capabilities, with the ability to bring an innovative perspective to the strategic and operating requirements of the role.This person must be able to thrive in a dynamic environment while influencing colleagues from partner organizations, often with conflicting priorities. This position will liaise with key partners including the Sales, Partner Oversight, Risk and Technology teams to create and drive best-in-class strategy.The Manager will join at team responsible for overseeing a portfolio with exposure of over $5 Billion. You will be protecting the merchant business P&amp;L from loss, while carefully balancing the merchant and Partner relationship with Amex. The Manager must have good judgment, excellent communication skills, be analytical, motivated and be a strategic thinker, who can dive into numeric financial details and understand the business models of companies operating in different industries e.g. travel, retail and lodging. Our team members are multitalented who are self-directed and make decisions that have high stake profitability and risk tradeoff.Responsibilities <ul><li>Develop and continuously enhance predictive models, strategies, processes, and controls for mitigating credit risk exposure and preventing fraud using advanced statistical and Machine Learning techniques, such as Gradient Boosting Machine, deep learning, and lookalike modeling.</li><li>Design customer communication and servicing strategies to support risk management strategies, ensuring a positive experience across every customer touchpoint.</li><li>Work in close partnership with American Express Technology to translate the needs of business owners/stakeholders and manage delivery of the Product roadmap and deploy next generation risk management capabilities, designed for long-term adaptability.</li><li>Conduct quantitative analysis to determine the thresholds within which consumers and businesses can access funds.</li><li>Identify, evaluate, and integrate new data sources and capabilities to identify emerging credit trends and uncover new fraud patterns.</li><li>Maintain an effective control environment and respond to operational breakdowns with discipline. The role also includes working on special projects when needed, the ability to prepare presentations for upper management, pull data to support team BAU projects.</li><li>Partner with Acquisition, Relationship Management, Compliance, Collections, Operations and External Agencies to implement strategies.</li></ul>Required QualificationsThe successful candidate must be able to work under their own initiative and be able to problem solve in times of fast changing priorities.&nbsp; In addition, they must be able to navigate through often stressful, urgent, complex and ambiguous situations independently while seeking the win-win solution.&nbsp; Whilst striving for work life balance, the role will demand some flexibility due to the global nature of the wider team. Importantly, you must be passionate about what you do, proud about what you deliver and be prepared to go the extra mile to make a difference.&nbsp;&nbsp;The incumbent must have the ability to apply analytical/quantitative and negotiating techniques which translates results to business solutions. Other critical strengths include very strong relationship management and communication skills. The applicant must be a self-starter with demonstrated ability to work proactively and independently to drive results within a strong team environment. The ability to influence others and manage multiple concurrent projects in a dynamic environment will be essential. Experience working in highly cross functional environments is desirable, as is the flexibility and adaptability to work with tight deadlines and changing priorities.&nbsp;In addition, the following experience and qualifications are desired:<ul><li>Previous Merchant Acquiring Risk or Commercial Credit Underwriting experience throughout multiple industries;</li><li>Strong financial and analytical acumen;</li><li>Ability to cope with ambiguity and complexity, while handling a multitude of projects</li><li>Excellent communication skills, including the ability to present to and work with Executives</li><li>Demonstrated relationship building skills and experience managing multiple stakeholders</li><li>Proficiency in working with large volumes of structured and unstructured data</li><li>Creative thinker who thrives on finding unique solutions, particularly in workout scenarios, which enable all parties to “win”</li><li>Proven programming skills and experience in SQL/SAS, object oriented or functional programming languages</li><li>Expertise in all MS Office applications (Word, Excel, PPT).</li><li>Advanced degree, Certification or equivalent work experience</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

American Express

Senior Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.Technology Portfolio Management (TPM), within Enterprise Technology Services, powers technology, business, and product to achieve business and customer value by optimizing technology investments, elevating transparency and enabling decisioning through trusted insights and best in class portfolio and program management.The Associate Portfolio Analyst role presents a dynamic opportunity for a motivated and accomplished professional to manage all aspects of the operating expense base for the Tech Portfolio Management (TPM) organization. As a Portfolio Analyst, you will establish strong partnerships with the TBE leadership team, Finance, and peers across Tech Portfolio Management to ensure the financial success of TPM through sound financial management of monthly operating expenses. This position goes beyond traditional financial analysis and portfolio management, requiring advanced technical proficiency and experience optimizing processes through automation and tooling. Additionally, the successful candidate will require a transformational mindset and the ability to communicate and influence process and tooling requirements to empower new ways of working across TPM with appropriate controls and governance.We are seeking a top performer that is highly organized and an effective communicator. You show up with passion, are not afraid to challenge the status quo and thrive in a fast-paced environment.Responsibilities:·Supports financial tracking of projects and portfolios using data from the Enterprise Portfolio Management System, ensuring financial data integrity and aiding in budget management, with guidance from peers and leaders·Provides administrative support to project management resources for system updates and maintenance, ensuring data consistency and reliability·Plays key role in driving continuous improvement of portfolio processes through tooling and automation, identifying, influencing and implementing best practices to enhance overall Portfolio Management efficiency and effectiveness.·Builds strong partnerships across technology, product, finance, and the business to understand stakeholder needs, manage expectations, user requirements and deliver against strategic priorities.·Acts as change agent throughout the organization with an ability to guide individuals and teams through transition while enabling and supporting implementation of process and tool improvements to maximize benefits.Minimum Qualifications:·Bachelor's degree in business administration, Finance, Information Technology, and/or comparable experience; advanced degree preferred.·Advanced technical skills including but not limited to Apptio, Jira, VIVAR, Power BI, advanced Excel, General Ledger, and AI tools (including ChatGPT and Copilot) with experience in leveraging automation to drive data analytics and financial modeling.·Ability to synthesize complex financial data for a non-finance savvy audience.·Strong relationship building with the ability to collaborate and influence without authority.·Demonstrated success navigating change and exhibiting intellectual curiosity to challenge the status quo and support significant transformation for optimal impact.·Proven track record of recognizing potential issues early and working toward thoughtful, solution-focused options.·3+ years of related experience in technology project management, portfolio management, project management with the proven ability to execute tasks quickly under tight timelines.Preferred Requirements:·Ability to execute and maintain high performance under tight timelines and competing demands.·Excellent written and verbal communication; advanced or expert PowerPoint and visual presentation skills a plus.·Self-motivated and adaptable; ability to manage time effectively and thrive in ambiguous situations with limited leadership oversight.·Experience within a large technology, financial services or FinTech environment with a working knowledge of software development processes and Agile methodologies.·Understand linkages between supply and demand spend to provide meaningful, actionable insights and recommendations to ensure targets are achieved.·Understanding of multiple business functions preferred.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate, Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations.If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and critical thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our architecture team to help with our transformation journey!How will you make an impact in this role?The Senior Associate Technical Project Manager plays a key role in coordinating and delivering technology-driven projects that align with business goals. This position involves managing timelines, resources, and cross-functional collaboration to ensure the successful execution of technical initiatives. The individual serves as a bridge between engineering, business stakeholders, and leadership teams to deliver high-quality, scalable solutions.Key Responsibilities<ul><li>Define project scope, objectives, and success criteria in collaboration with stakeholders. Create detailed project plans, schedules, and deliverable timelines.</li><li>Partner with cross-functional teams—including engineering, product management, and operations—to drive alignment and manage expectations.</li><li>Work closely with technical leads to understand architecture, dependencies, and system impacts. Facilitate technical discussions and ensure solutions meet business and security requirements.</li><li>Identify potential project risks, dependencies, and bottlenecks early. Develop and implement mitigation strategies to ensure on-time delivery.</li><li>Track and communicate progress to senior management and stakeholders through status reports, dashboards, and project documentation.</li><li>Identifies and mitigates risks and impediments to project delivery in collaboration with cross-functional teams, escalating issues as necessary</li><li>Drives technical discussions related to architectural approach and system design, documenting and implementing solutions</li><li>Drive continuous improvement in project management methodologies, agile practices, and delivery efficiency</li><li>Encourages Inspect &amp; Adapt sessions and other retrospective meetings to promote continuous learning and improvement within the team</li><li>Develops and refines implementation roadmaps in collaboration with product and engineering team</li><li>Prepares and presents leadership updates on delivery status and key decisions needed to support project delivery</li><li>Identifies and articulates opportunities for improvements to the delivery process and assists teams in redesigning process flows, ensuring documentation best practices are followed</li><li>Supports in creation of technical specification documents and blogs that explain product functionality and clarity on the project objectives</li><li>Ensures compliance with Software Development Life Cycle (SDLC) standards and leads change management and release management activities</li><li>Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Education and Knowledge<ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred</li><li>Knowledge of Agile/SAFe/Lean methodologies</li><li>Knowledge of technical challenges and systems design</li><li>Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development</li></ul>Work Experience<ul><li>Experience in program delivery or project management, preferably within a technology-focused environment</li><li>Experience in managing multiple projects and coordinating cross-functional teams</li><li>Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms</li><li>Experience in writing technical documentation</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate-Technical Project Management - Digital Workplace

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Charitable Outreach Specialist/NPO Outreach Specialist to work in Westlake, TX or Salt Lake City, UT. The Role The NPO Outreach Specialist is a member of the NPO Outreach team and is responsible for providing excellent service to our grant recommended nonprofit organizations. This position plays a meaningful role in helping our donors ensure their funds make an impact by supporting thousands of non-profit organizations to receive contributions quickly and securely. As a team member on our diverse and inclusive team, your main responsibilities will be researching and outreach to key charity contacts, validating non-profit information, and providing timely and accurate processing of enrollments into our Electronic Funds Transfer Program (EFT). Outreach may include cold-calling, emails, and support to targeted nonprofits. As a member of Fidelity Charitable’s Service Delivery team, the NPO Outreach Specialist will be part of a highly motivated, fast paced team, must have a strong understanding of service operations, and be able to manage priorities well. This role may be responsible for some tier 1 technical support for charities and tier 2 product level support for our plan administrators and donor population. The Expertise and Skills You Bring <ul> <li>Bachelor's degree and 2 years of experience in customer service or service operations, or equivalent work experience </li> </ul> <ul> <li>Strong and effective verbal and written communication skills </li> </ul> <ul> <li>Demonstrates attention to detail, with good follow-through </li> </ul> <ul> <li>Strong interpersonal, planning, multi-tasking, and time leadership skills </li> </ul> <ul> <li>Demonstrates strong problem-solving skills </li> </ul> <ul> <li>Ability to work under pressure and within tight deadlines </li> </ul> <ul> <li>Demonstrates ability to identify and mitigate potential areas of risk </li> </ul> <ul> <li>Technical proficiency </li> </ul> <ul> <li>Ability to meet overtime commitments </li> </ul> <ul> <li>Ability to understand and work in Fidelity systems such as XTRAC, RepApp, Genesys (not required) </li> </ul> <ul> <li>Proficiency with Microsoft Office applications required </li> </ul> <ul> <li>Work hours are M-F 8:30 a.m. – 5:00 p.m. CT, with extended hours as needed </li> </ul> The Team The NPO Outreach Team works with nonprofits to ensure they quickly and securely receive grants through electronic funds transfers. The team works directly with nonprofits to help them enroll in the program and collaborates with other service delivery organizations to communicate with and support nonprofits. Our work is critical to moving the organization and our grantmaking to digital payment methods. Company Overview Fidelity Charitable (<a href="http://www.fidelitycharitable.org/" target="_blank">www.fidelitycharitable.org</a>), a donor-advised fund, is one of the largest public charities in America. Since 1991, Fidelity Charitable has helped donors support over 200,000 nonprofit organizations with more than $25 billion in grants. In 2021, our donors granted over $10B to charitable organizations. Our greatest asset as an organization is our people and our mission togrow the American tradition of philanthropy by providing programs that make charitable giving accessible, simple, and effective.

Fidelity TalentSource

Charitable Outreach Specialist/NPO Outreach Specialist

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Charitable Outreach Specialist/NPO Outreach Specialist to work in Westlake, TX or Salt Lake City, UT. The Role The NPO Outreach Specialist is a member of the NPO Outreach team and is responsible for providing excellent service to our grant recommended nonprofit organizations. This position plays a meaningful role in helping our donors ensure their funds make an impact by supporting thousands of non-profit organizations to receive contributions quickly and securely. As a team member on our diverse and inclusive team, your main responsibilities will be researching and outreach to key charity contacts, validating non-profit information, and providing timely and accurate processing of enrollments into our Electronic Funds Transfer Program (EFT). Outreach may include cold-calling, emails, and support to targeted nonprofits. As a member of Fidelity Charitable’s Service Delivery team, the NPO Outreach Specialist will be part of a highly motivated, fast paced team, must have a strong understanding of service operations, and be able to manage priorities well. This role may be responsible for some tier 1 technical support for charities and tier 2 product level support for our plan administrators and donor population. The Expertise and Skills You Bring <ul> <li>Bachelor's degree and 2 years of experience in customer service or service operations, or equivalent work experience </li></ul> <ul> <li>Strong and effective verbal and written communication skills </li></ul> <ul> <li>Demonstrates attention to detail, with good follow-through </li></ul> <ul> <li>Strong interpersonal, planning, multi-tasking, and time leadership skills </li></ul> <ul> <li>Demonstrates strong problem-solving skills </li></ul> <ul> <li>Ability to work under pressure and within tight deadlines </li></ul> <ul> <li>Demonstrates ability to identify and mitigate potential areas of risk </li></ul> <ul> <li>Technical proficiency </li></ul> <ul> <li>Ability to meet overtime commitments </li></ul> <ul> <li>Ability to understand and work in Fidelity systems such as XTRAC, RepApp, Genesys (not required) </li></ul> <ul> <li>Proficiency with Microsoft Office applications required </li></ul> <ul> <li>Work hours are M-F 8:30 a.m. – 5:00 p.m. CT, with extended hours as needed </li></ul> The Team The NPO Outreach Team works with nonprofits to ensure they quickly and securely receive grants through electronic funds transfers. The team works directly with nonprofits to help them enroll in the program and collaborates with other service delivery organizations to communicate with and support nonprofits. Our work is critical to moving the organization and our grantmaking to digital payment methods. Company Overview Fidelity Charitable (<a href="http://www.fidelitycharitable.org/" target="_blank">www.fidelitycharitable.org</a>), a donor-advised fund, is one of the largest public charities in America. Since 1991, Fidelity Charitable has helped donors support over 200,000 nonprofit organizations with more than $25 billion in grants. In 2021, our donors granted over $10B to charitable organizations. Our greatest asset as an organization is our people and our mission to grow the American tradition of philanthropy by providing programs that make charitable giving accessible, simple, and effective.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.ow will you make an impact in this role?How will you make an impact in this role?The Director of Audit will lead the function responsible for providing strategic support of department-level change initiatives related to enterprise risk framework updates, audit process and system changes, and skills development. This role builds alignment between the internal audit function and enterprise risk management priorities to drive consistent implementation of new audit methodologies, tools, and risk coverage approaches. Key Responsibilities:<ul><li>Audit Portfolio Support:<ul><li>Serve as a central point of contact and coordination for Audit Leader Portfolios, Professional Practices and Risk Transformation PMO to ensure consistency and completeness in audit change execution risk coverage.</li><li>Partner across the Change Director Community to operationalize and update risk universe components, including risk statements, control expectations, and testing approaches standards.</li><li>Facilitate the implementation of enterprise risk framework changes into audit practices.</li></ul></li><li>Change Management &amp; Implementation:<ul><li>Lead planning and execution of change initiatives related to updates in enterprise risk frameworks, taxonomies, and associated control libraries.</li><li>Oversee change management strategies and communications to ensure successful adoption of new tools, templates, or methodologies</li><li>Partner with Product Management, Professional Practices, and Technology teams to drive rollout of new audit platforms, enablement tools, and automation capabilities.</li></ul></li><li>Stakeholder Engagement &amp; Governance:<ul><li>Collaborate with key stakeholders in Risk, Compliance, Technology, and the Business to stay ahead of enterprise changes impacting the audit approach.</li><li>Represent the audit team department in cross-functional forums related to changes being driven from Project ACE and Project Guardian risk taxonomy governance, control standards, and risk oversight initiatives.&nbsp;</li></ul></li><li>Enablement &amp; Training:<ul><li>Work with Audit Training and Professional Practices to ensure timely enablement of audit staff on changes to risk frameworks, tools, and processes.</li><li>Lead knowledge-sharing sessions and develop communications to support upskilling across the department.</li></ul></li><li>Reporting &amp; Monitoring:<ul><li>Establish metrics and dashboards to monitor adoption and effectiveness of implemented changes.</li><li>Provide updates and recommendations to senior leadership on risks, dependencies, and opportunities for continuous improvement.</li></ul></li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in accounting, Finance, Business, or related field</li><li>8+ years of experience in internal audit, risk management, or controls.</li><li>Strong understanding of risk frameworks control assessment processes, and internal audit methodologies.</li><li>Proven track record leading complex change or transformation efforts within large, matrixed environments.</li><li>Exceptional stakeholder engagement and communication skills.</li></ul>Preferred Qualifications:<ul><li>Financial Services experience</li><li>Experience with audit tools and technologies, risk/control libraries, and agile methodology.</li><li>Professional certifications (e.g., CIA, CPA, CISA, CRMA)</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Technology Audit Director - Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in the role?The Technology&nbsp;Risk &amp; Information Security (TRIS) team is looking for a dynamic individual to join our Portfolio Management team. We are looking for a highly analytical individual with strong attention to detail who thrives in a fast-paced environment. This position works with Risk and Information Security Leaders to ensure maximum insight into the financial plan, both in terms of value management and investment optimization.&nbsp;This position participates in the investment decision-making process and creates cost-benefit-analysis to identify opportunities where technology can enhance the value of the business and/or reduce risk for the company. The position also monitors and tracks multiple portfolio(s) against delivery, cost, budget, forecast, schedule, and quality targets, and provides recommendations on re-prioritization of the delivery plan where necessary.&nbsp;Primary Responsibilities include:<ul><li>Support the CISO in his overall portfolio management and manage the TRIS financial portfolio end-to-end, including providing consulting services to VPs and Directors on financials</li><li>Advise TRIS Leadership on the monthly progress against their plan and how to reach their targets, and make necessary adjustments</li><li>Create financial system entries and reconcile expenses to plan</li><li>Produce monthly financial reports linking them to the appropriate TRIS teams based on expense types that support their processes</li><li>Reconcile purchases against investment and run the business plans</li><li>Responsible for financial month-end reporting and due dates set forth by Tech Finance/Controllership</li><li>Work closely with cross-functional teams to engage resources and monitor the delivery plan</li><li>Work closely with Tech Finance partner, to ensure consistent reporting between teams, including budgets, actuals, and forecasts</li><li>Responsible for annual financial planning process for both investment and run the business plans, including linking it to the strategic direction for the organization</li><li>Works with the Security Product Strategy team to conduct Cost-Benefit analysis for new capabilities</li><li>Track depreciable costs back to forecasts and calculate the two-year impact</li><li>Track spend by fund type (Dev, Invest, etc.)</li><li>Mentor junior members on portfolio management and linkages to the TRIS teams/processes</li></ul>Minimum Qualifications:<ul><li>3+ years of experience managing a large portfolio, preferably within the technology organization</li><li>Must have experience with Ariba, Documentum, Clarity, Project Management DataBase (PMDB), the VPM (Vendor Payment Management), General Ledger (GL), Prepaid (PPD), and Fixed Asset Register (FAR) systems/reports; Oracle experience is a plus</li><li>Knowledge of&nbsp;TRIS; risk management disciplines; security policies and standards; security awareness; IS risk management controls; 3rd&nbsp;party / vendor management is preferred</li><li>Advanced MS Excel and Access Database skills for gathering and compiling data</li></ul>Preferred Qualifications:<ul><li>Drive results through the prioritization of work under tight timeframes and time constrained deliverables</li><li>Takes on additional responsibilities as needed, and is a self-starter</li><li>Proven ability to lead team members toward a common goal and drive overall process improvement</li><li>Excellent interpersonal skills to work with varied constituencies and drive results without direct authority</li><li>Highly developed communication skills both verbal and written, as well as presentation skills</li><li>Demonstrated ability to focus on larger picture while being detail oriented with the ability to synthesize large amounts of data</li><li>Proven ability to work with and across all levels of the organization</li><li>Demonstrated problem-solving skills</li><li>Ability to persuade and influence through established credibility</li><li>Ability to apply situational leadership, and encourage and motivate team members</li><li>Excellent time management skills; ability to prioritize and multi-task</li><li>Preferably holds a Bachelor's degree in Information Systems, Business Administration or Finance or equivalent work experience</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Portfolio Management; TRIS Finance

At American Express, our culture is built on a 175-year history of innovation, sharedvalues and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Card Issuance organization is responsible for supporting and managing the production/manufacturing of cards, personalization/fulfillment of cards, delivery of cards, and the design/innovation of new cards for all proprietary card products globally.This role will report to Global Card Issuance VP and be responsible for leading and managing customer experience, customer complaints, customer &amp; executive escalations, customer communications, and supporting leadership office with organizational support.Job Responsibilities:<ul><li>Develop and manage the customer experience workstream.</li><li>Identify, assess, develop, and implement improvements to resolve customer pain points.</li><li>Partner and collaborate with operations, servicing, capabilities, technologies, and others to drive customer experience improvements.</li><li>Monitor and evaluate customer experience performance, trends, impacts, and improvements.</li><li>Review, assess, and report on customer complaints relating to card issuances.</li><li>Drive development, management, improvement, and execution of issuance communications.</li><li>Leadership team management and administrative support: managing business unit reviews, leadership updates, group town halls, supporting staff meetings, capturing notes in key business meetings, and such.</li></ul>Minimum Qualifications:<ul><li>Strong communication and presentation skills, including PowerPoint/slides</li><li>Adept at developing, creating, compiling, formatting, and finalizing slides/decks for business leadership.</li><li>Strong sense of personal accountability and demonstrated self-starter.</li><li>Strong strategic and thought leadership skills.</li><li>2 + years strong project management experience and skills.</li><li>Results driven with the ability to effectively manage projects &amp; initiatives to completion.</li><li>Demonstrated ability to drive projects with diverse customer groups &amp; stakeholders.</li><li>Adept at problem solving and analysis; leverage data-driven decisions.</li><li>Adept at developing recommendations/proposals and securing buy-in from leadership.</li><li>Strong interpersonal skills with the ability to work independently or in teams.</li><li>Ability to communicate with leadership in a clear, consistent manner.</li><li>Ability to focus on strategic objectives and initiatives while managing everyday business needs.</li><li>Experience with communications platforms, templates, processes preferred (eg Raven)&nbsp;</li></ul>Preferred Qualifications:&nbsp;<ul><li>Experience with card issuance processes, systems, and communications preferred</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Project Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Building lasting relationships is at the heart of our business and that’s exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives. Find your place in sales on #TeamAmex.This Senior Client Manager (CLM) position is responsible for managing a portfolio of approximately 75 merchants in both B2B and B2C industries generating over $1 billion in annual American Express charge volume.&nbsp; These are well-known companies that reside in industries such as construction, technology, manufacturing, restaurant, hospitality, and retail.&nbsp;&nbsp;With an emphasis on growing B2B partnerships with our merchants and suppliers, responsibilities include managing and expanding American Express’ merchant relationships through developing and delivering valuable insights, solutions, consultation, and creativity.&nbsp; This includes establishing deep, mutually beneficial relationships with the merchants and driving profitable incremental revenue. By understanding the needs of the merchant, industry trends, and aligning AXP capabilities, CLMs serve as consultants to develop and sell customized Amex solutions that help merchants improve operational efficiencies, drive incremental revenue growth, and identify future opportunities.Do you enjoy a dynamic, collaborative work environment where you can make a mark?&nbsp; Are you someone who knows how to drive significant business results and new partnerships?&nbsp; Are you excited to join a team culture that is opportunistic, innovative, accountable, customer-oriented, and results-focused?&nbsp; If so, this role is for you.In this role, specific responsibilities are to:<ul><li>Manage a portfolio of approximately 90 strategic cross industry merchants located in Virginia, DC, Maryland, and West Virginia&nbsp;</li><li>Establish and build strong relationships through consistent in-person and virtual interaction with merchants regarding their business model, industry, marketplace, etc.</li><li>Elevate, deepen, and broaden C-Level, Finance, Treasury, Sales and Marketing Relationships within portfolio with focus on leveraging those relationships to drive revenue for Amex.</li><li>Identify and expand existing business relationships, close acceptance gaps with Merchants, and develop strategic portfolio / account plans.</li><li>Provide proactive consultation to drive business growth and improve customer satisfaction.</li><li>Develop and execute strategic account plans to grow Amex revenue, market share and increase profitability.</li><li>Increase Amex relevance by consistently and effectively communicating the value story.</li><li>Consistently track / evaluate business results with a focus on moving opportunities through sales pipeline.</li><li>Build and leverage relationships with internal network to efficiently execute against account growth plans.</li><li>Increase Merchant Satisfaction (NPS score).</li></ul>Qualifications:<ul><li>Strong track record of relationship management and consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability within the portfolio.</li><li>Demonstrate a great sense of curiosity to generate ideas, problem-solve, and to identify new opportunities for business growth</li><li>Ability to influence others and work collaboratively across Amex teams to ensure seamless integration with key partners in Pricing, Risk, Operations, Payments Consulting and Legal</li><li>Must be highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team.</li><li>Ability to collaborate and work effectively at all levels with a proven ability to influence without direct authority.</li><li>Strong analytical skills with a focus on manipulating merchant metrics in excel to determine portfolio strategy / approach.</li><li>Excellent financial skills, strong qualitative and analytical skills, and the ability to prepare financial analysis in order to support value propositions and support growth proposals.</li><li>Strong negotiation, influencing and collaboration skills are required.</li><li>Highly customer focused, a self-starter and a results-driven individual.</li><li>Ability to articulate value proposition and connect it to the customer’s business model.</li><li>Strong presentation/negotiation skills and the ability to build rapport and credibility.</li><li>Proven success of influencing and collaborating with C-level decision makers.</li><li>Excellent oral/written communication and be proficient in MS Office applications.&nbsp;</li><li>Minimum of 5 years of proven success in account management/sales and portfolio planning preferred.&nbsp;Ability to communicate frequently, candidly, and clearly. Ability to listen and adapt/pivot approach.</li><li>Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.</li><li>Position is Virtual&nbsp;and the candidate must reside in DMV area where most of the merchants in the portfolio are based, with willingness to travel to southern VA and West Virginia.</li><li>Educational requirement: Minimum of a college degree, MBA preferred.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:&nbsp;<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will&nbsp;not pursue visa sponsorship for this position.

Senior Manager-Client Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Servicing (GS) is responsible for the company's customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global consumer travel and lifestyle servicing. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.GS Control Management supports our organization in identifying, assessing, &amp; managing operational risk and supporting customer complaints resolution &amp; privacy rights, to maintain a strong &amp; consistent risk &amp; control culture across GS.The objective of the GS Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.GS is looking for a Manager of Issues, Events &amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager, GS Issues, Events &amp; Remediation will:<ul><li>Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Facilitate investigation and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Opine on specific control enhancements related to issues</li><li>Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution</li><li>Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: &nbsp;<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications: &nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:</li><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing BU remediation process for operational risk issues and events</li><li>Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li><li>Experience in financial services industry</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

69 Project Management / Professional Services Full Time Jobs