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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.How will you make an impact in this role?The Enterprise Business Learning team drives the growth of enterprise-critical capabilities that enable American Express to compete and lead in a rapidly changing environment. The Manager, Enterprise Business Learning &amp; Change Management will support the design and delivery of learning and change initiatives that build key business capabilities—particularly in AI literacy and application, risk and compliance awareness, and enterprise business acumen.This role operates at the intersection of enterprise transformation, learning strategy, and change enablement. The ideal candidate is a collaborative learning professional who can translate business priorities into impactful programs, manage cross-functional relationships, and help embed new skills and mindsets that advance organizational goals.Key Responsibilities<ul><li>Design and implement learning programs that enhance enterprise capabilities in areas such as AI literacy, risk and compliance, and business acumen.</li><li>Support change management activities to promote adoption of new enterprise skills, tools, and behaviors.</li><li>Collaborate with functional SMEs, transformation leads, and external vendors to co-create relevant and practical learning solutions.</li><li>Translate business priorities into targeted learning interventions that meet the needs of different colleague groups and levels.</li><li>Track and analyze program effectiveness, using data and feedback to inform continuous improvement.</li><li>Develop clear communications and storytelling materials to engage stakeholders and promote learning initiatives.</li><li>Work closely with Risk, Compliance, and Privacy partners to ensure learning and change programs align with governance standards.</li></ul>Experience<ul><li>5–7 years of experience in enterprise learning, organizational change, or capability development.</li><li>Demonstrated ability to develop and deliver large-scale learning programs that drive measurable colleague engagement and capability growth.</li><li>Working knowledge of AI concepts and emerging technologies, and interest in translating these into accessible learning experiences.</li><li>Familiarity with change management methodologies and their practical application in complex or regulated environments.</li><li>Strong project management, communication, and collaboration skills, with experience managing multiple stakeholders.</li><li>Ability to work effectively across teams in a matrixed organization and adapt in dynamic, fast-changing business contexts.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Manager, Business Learning & Change Management

American Express Travel Related Services Company, Inc. seeks Senior Associates, Product Design to create user experiences for customers’ digital product journeys. Gather and understand business and user needs, create information architecture diagrams and user flows, and build detailed wireframes, high and low fidelity prototypes, and new concepts. Create detailed information architecture diagrams, user flows, and prototypes. Enhance digital user experiences by partnering with product owners, user testing, and engineers. Apply best practices in design approaches and methods to deliver best-in-class user experiences.Position requires a Master’s degree in Computer Science, Engineering, Information Systems, Data Analytics, or a related field, and 2 years of experience with analyzing user requirements, procedures, and issues to improve user experiences. Experience must include 2 years of experience with each of the following: improving readability, utility, and overall user experience of digital products; developing prototypes, mockups, wireframes, and style guides based on requirements; creating vector graphics and applying color theory, typography, iconography, and brand principle to UI design; developing site maps and task flows to optimize interaction and navigation; identifying usability pain points and iterating based on user feedback; adapting design strategies based on business goals, technical constraints, and research insights; and A/B testing, Adobe CC, Figma, InVision for clickable prototypes, JIRA, Microsoft tools, and Sketch. Telecommuting is available up to 2 days per week.Job Location: New York, NYSalary Range: $96,408.00 - $150,250.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Associates, Product Design

American Express Travel Related Services Company, Inc. seeks Senior Managers, Data Analytics to analyze market trends and data to identify growth opportunities within the existing portfolio and with new lines of business. Perform growth strategy development for the business, identifying new spend opportunities and driving spend on card portfolios. Contribute to strategy execution for new business opportunities within an existing portfolio of accounts, prioritizing efforts across the portfolio. Track performance of portfolio of early-tenure customers, high-potential customers, and/or high-spending customers, marketing to and engaging customers by linking their business priorities to American Express’s value proposition. Contribute to purchase decisions, and track to ensure spend is captured. Liaise and coordinate with internal business partners, including sales support resources, to optimize the client and customer experience, contributing to growth on new and existing portfolios.Position requires a Bachelor’s degree in Business Administration, Finance, Marketing, Economics, Management Science and Engineering, Statistics, or a related field, and 3 years of experience with data and business analysis. Experience must include 1 year of experience with each of the following: performing data analysis to gain organizational insights and identify cost reductions; time-series analysis using statistical techniques and tools; leveraging MS Excel to structure data and generate models and reports; utilizing MS Excel, SQL, and big data platforms to structure data and generate models and reports; performing data analysis and forecasting using MS Excel, SAS, predictive models, and machine learning tools; and with programming using Hive, Python, R, SAS, SQL, and VBA. Telecommuting is available up to 2 days per week.Job Location: New York, NY &nbsp;&nbsp;Salary Range: $109,491.00 - $174,750.00 annuallyWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI

Senior Managers, Data Analytics

American Express Travel Related Services Company, Inc. seeks Senior Engineers to serve as a core member of an engineering team to develop digital and automated solutions for our customers. Develop and design software applications, translating user needs into systems architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. Assess and incorporate user story analysis and elaboration to optimize software solution. Apply visualization and other techniques to fast-track concepts. Reengineer systems and code for continuous improvement.Position requires a Bachelor’s degree or equivalent in Computer Science, Engineering, Information Systems, or a related STEM field and 5 years of experience with software design, development, testing, and implementation experience. In the alternative, employer will accept two years of experience in lieu of a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, and 5 years of experience with software design, development, testing, and implementation experience. Experience must include 1 year of experience with each of the following: automation, business intelligence systems, data warehouses, DBMS, ETL, ETL jobs, Oracle, Oracle databases, performance tuning, PL/SQL, relational databases, SQL, Teradata, Toad, Unix, and Waterfall. Telecommuting is available up to 2 days per week. Any suitable combination of education, training, or experience is acceptable.Job Location: Phoenix, AZSalary Range: $157,934.00 to $215,250.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Engineers

American Express Travel Related Services Company, Inc. seeks Directors, Engineering to lead software development teams in the delivery of payment solutions within the trusted service manager space. Plan, manage, and build-out application platforms. Collaborate with stakeholders on business and technology teams to drive changes required to support payments platforms. Guide system architects on design decisions and considerations. Mentor engineer team members. Contribute to and promote best practices across software engineering teams.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, Management Information Systems, Business Administration, or a related field, followed by 5 years of progressively responsible experience with technical design, delivery, and monitoring of applications in an environment of rapid development, innovation, and continuous improvement. Experience must include 5 years of experience with delivering industry leading solutions to market; managing the technical delivery of cloud-based applications; and HTML, Java, JavaScript, SOAP, Web Services, and XML. Experience must include 4 years of experience with API and API enablement. Experience must include 3 years of experience with enterprise planning and collaboration tools, including Rally, Confluence, and Clarity; integration technologies, including APIs, Web Services, and ETL; Oracle, Rally, RESTful services, SOA architecture, and SQL; and using data modeling to manage requirements. Experience must include 2 years of experience with Cloud-based technologies. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZ&nbsp;Salary Range: $203,674.00 to $256,250.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Directors, Engineering

American Express Travel Related Services Company, Inc. seeks Senior Engineering Managers to under the supervision of a Director, Engineering, identify and resolve inefficiencies in the development process. Review requirements specifications for defects, performance, reliability, scalability, testability, usability, and security. Define requirements for new features and build product roadmaps. Monitor and track resolution of defects, coordinating with engineers in order to prevent, report, and resolve the issues. Recommend changes to APIs and system designs in collaboration with architects, tech leads, and developers. Plan process and technology improvement projects and collaborate on execution.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, followed by 5 years of progressively responsible experience with software design, development, testing, and implementation. Experience must also include 5 years of experience with each of the following: Agile, algorithms, API, API Rest, Casandra, Couchbase, data structures, distributed systems, J2EE, Java, JavaScript, JDBC, JSON, JUnit, Log4j, Maven, MongoDB, multi-threaded programming, object-oriented programming, Postgres, RDBMS, relational databases, SOAP APIs, SOAP web services, Spring, Spring framework, Spring MVC, SQL, Unix, Unix platform, and XML. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZSalary Range: $157,934.00 - $215,250.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Engineering Managers

American Express Travel Related Services Company, Inc. seeks Senior Engineers to serve as a core member of an engineering team to develop digital and automated solutions for our customers. Develop and design software applications, translating user needs into systems architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. Assess and incorporate user story analysis and elaboration to optimize software solution. Apply visualization and other techniques to fast-track concepts. Reengineer systems and code for continuous improvement.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, followed by 5 years of progressively responsible experience with platform engineering, architecture, design, and implementation. Experience must also include 1 year of experience with each of the following: defining and designing technical specifications; Agile development, Ansible/Terraform, Linux, and Python shell scripts; AWS cloud administration; code review; CICD tools Git, Jenkins, and XL Release; containerization platforms, including Docker and Kubernetes; Couchbase DB and Postgres; distributed system Kafka; monitoring tools, including ElasticSearch; Grafana, Prometheus, and Splunk; secrets management tools, including HashiCorp Vault; and OS/Infrastructure administration, including RHEL and VMWare. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZ &nbsp; &nbsp;Salary Range: $157,934.00 - $215,250.00 annuallyWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The US Consumer Services (USCS) group is responsible for growing our consumer business worldwide, strengthening our global leadership position in the premium and travel space, and delivering exceptional, differentiated customer experiences.Within USCS’ Travel &amp; Lifestyle (TLS) team, the Global Lounge Experiences team is a high impact group, responsible for the strategic definition and delivery of the Global Lounge Collection benefit to Amex’s global premium Card Members. The Global Lounge Collection benefit encompasses the Centurion Lounge network and access to network lounges through partnerships (i.e., Delta, Priority Pass).The Global Lounge Operations Center of Excellence (COE) team is hiring for a Sr. Manager of Operator Strategy &amp; Analysis.&nbsp; The Lounge Operations COE supports the broader lounge operations infrastructure which includes capacity planning, training, facilities maintenance, new lounge/expansion planning, third-party contracts, and partnerships.&nbsp; The Sr. Manager of Operator Strategy &amp; Analysis will be responsible for the third-party service strategy of our proprietary American Express Centurion lounge assets. Key focus areas for this position will be operational financial analysis, vendor management/sourcing and performance management.&nbsp; This role will collaborate closely with the Global Lounge Experiences product and business development teams as well as various partners to drive strategic workforce initiatives.Key Responsibilities:<ul><li>Third-party service partner strategy: Create and manage strategy for third-party service partners across the Centurion Lounge operations network.</li><li>Financial Analysis: Monitor monthly financial performance; set up and manage financial reports to support projects and trend analysis.</li><li>Negotiation Strategy: Create and execute strategy for negotiations with third-party service partner(s)</li><li>Contract Management: Ongoing management of contracts to ensure performance complies with executed terms and ongoing compliance management.</li><li>Third-Party Partner Performance Monitoring: Define metrics, assess and evaluate partner performance to ensure they meet service quality and delivery standards.</li><li>Managing Partner Relationships: Lead ongoing business reviews</li></ul>Qualifications:We are looking for results-oriented candidates with the following qualifications:<ul><li>A curious, strategic, ambitious, self-starter who can drive results with minimal supervision</li><li>Proven track record navigating complex negotiations and challenging projects to drive results</li><li>Exceptional relationship, negotiation, and influencing skills; proven ability to drive results through collaboration with partners</li><li>Attention to detail and an ability to effectively prioritize and manage multiple projects</li><li>Superior verbal and written communication skills to communicate effectively across a variety of audiences and influence business decisions at all level</li><li>Excellent analytical, business &amp; financial skills with ability to develop and evaluate revenue models plus navigate opportunities and pivots through complex negotiations</li><li>Ability to manage multiple tasks through thoughtful project planning and follow through for timely completion</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager, Lounge Operator Strategy & Analysis

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The position will be part of the team responsible for designing next generation fraud and authentication capabilities, identifying new data elements or sources that can be used to enhance fraud controls or enrich customer experience; owning the product evolution of existing and new fraud capabilities; monitoring, analyzing and recommending improvements to increase coverage, quality and effectiveness of our capabilities.The successful candidate will join the Enterprise Fraud &amp; Authentication capabilities, which is a team of highly skilled professionals that manage high impact Fraud risk data assets and next generation of authentication capabilities such as Secure Push, Device Fingerprinting &amp; WebAuthN/Passkeys etc.&nbsp;In this role, you will collaborate with the multiple partners including Product management, Servicing, Risk Strategy, Digital Banking, technology, vendors, operations to ideate and create solutions, capabilities, and strategies for driving great customer experience and offering robust fraud controls.&nbsp;Role and Responsibilities:<ul><li>Lay the proper foundation of authentication capabilities to enable a seamless journey across multiple servicing touchpoints (Mobile App, Phone, Browser, Mobile Wallet Provisioning etc.) for our customers, in partnership with the Enterprise Identity, respective channel and Authorization teams.</li><li>Identify new or improvise existing attributes that can help enhance our existing risk controls or enrich customer experience.</li><li>Evaluating new data and vendors to determine the value to our fraud strategies/capabilities and onboarding them if desired.</li><li>Build triggers/alerts to ensure we monitor critical aspects of our Fraud Risk Controls in place.&nbsp;</li><li>Work in close partnership with various Product teams while representing Fraud Risk organization to manage delivery of our vision and roadmap.&nbsp;</li><li>Provide a point of view and guidance to technology architects to ensure the platform solution meets business functions and performance requirements.&nbsp;</li><li>Guide the business process design to be global, holistic, and modular to support multiple business strategies and local nuances.&nbsp;</li><li>Monitor emerging technology trends and engage in discussions that drive next generation of strategies and solutions.&nbsp;</li><li>Build and maintain relationship across the community of stakeholders, such as fraud strategy, decisions science, product &amp; technologies, and various levels of leadership partners.&nbsp;</li></ul>Minimum Qualifications:<ul><li>Ability to have informed technical discussions with engineering &amp; product teams and influence architecture and design&nbsp;</li><li>Experience working with cloud-based architecture, Azure services and APIs is a big plus.&nbsp;</li><li>Experience with Big data analytical tools like Hive, Spark, Big Query is must.</li><li>Degree in Engineering, Mathematics, Statistics, Economics, or related fields is strongly desired&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your complete well-being and many opportunities to learn new skills, develop as a leader, and grow your career. From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career. Join Team Amex and let’s lead the way together. The position of ServiceNow Platform Automation Senior Manager will be a part of a dynamic and growing team within the GRCT organization at American Express. The successful candidate will lead, coach and mentor an engineering team, drive technology excellence and ensure the successful execution of the project. The role requires a strong technology background in ServiceNow and DevOps enablement, leadership skills and ability to align engineering efforts with business objectives. They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Managers, Engineers, Product Owners, Staff Architects and Staff Engineers.Responsibilities include: • Lead, coach, mentor and grow a high performing engineering team. • Foster innovation, collaboration and technology excellence. • Define and implement engineering roadmap in alignment with business needs. • Drive tech excellence, establish and implement coding standards, architecture principals and agile methodology. • Collaborate with project manager and other partners to align with business goals. Ability to build positive relationships, operate effectively within large multi-functional teams, and influence business partners to drive ground-breaking change. • Conduct performance evaluations, career growth discussions and cultivate a culture of collaboration, learning and continuous improvement. • Works with program delivery team and align team around the long term roadmap. • Identifies gaps, provides feedback, and proposes changes to implementation timeline and roadmap. • Provides inputs to product owners and engineering leaders with recommendations to drive program level objectives and goals. • Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change. Minimum Qualifications: • 3+ years as Senior Engineering Manager leading highly technical and autonomous teams. • Strong background in system architecture and engineering standard processes. • Experience leading automated governance, deployment pipeline automation, or other developer experience programs. • Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Angular JS. • Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders. • Overall 12+ years of software development experience. • BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas. Preferred Qualifications: • Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB. • 5+ years Agile experience as well as hands on Scaled Agile Framework experience. • Experience managing Generative AI capability development. Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

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